Feature: An HR Software Revolution? UPDATED June 17, 2009

Software CEOs Take the Gloves Off UPDATED Oct. 22, 2008
The SuccessFactors-Softscape rivalry has gotten personal. Beyond a series of lawsuits between the two vendors of human resources software, their respective chief executives are trading barbs.
By Ed Frauenheim
he SuccessFactors-Softscape rivalry has gotten personal.

    Beyond a series of lawsuits between the two vendors of human resources software, their respective chief executives are trading barbs.

    In a recent interview, SuccessFactors CEO Lars Dalgaard called Softscape a "very uninteresting story." Noting that four members of the Watkins family—CEO Dave Watkins along with his father, mother and brother—have roles at Softscape, Dalgaard said: "That’s just nepotism to a degree that’s obnoxious."

    Watkins, who founded Softscape in 1995 along with his father and brother, declined to respond directly to the nepotism remark. But he says Dalgaard may be envious of Softscape’s profitability. Thanks partly to heavy spending on sales and marketing, SuccessFactors has been reporting net losses. "I’m sure there’s a bit of jealousy on his side," Watkins says.

    Softscape and SuccessFactors are among some 20 vendors selling talent management software—applications for such key HR tasks as recruiting, performance management and compensation management.

    Both vendors in the fast-growing market are highly regarded. A Forrester Research study last year of 10 integrated performance and compensation management products named four leaders: SuccessFactors, Softscape, Plateau Systems and Authoria.

    Softscape sued SuccessFactors in 2005 in connection with a former Softscape employee who had joined SuccessFactors. That suit resulted in a settlement in which both companies agreed not to solicit each other’s employees for a six-month period that began in June 2007.

    In March, SuccessFactors sued Softscape, accusing it of false advertising, unfair competition and other alleged misdeeds associated with the circulation of a PowerPoint presentation that was highly critical of SuccessFactors. Softscape has said it authored the document but that it was for internal use only.

    A judge issued a preliminary injunction that bars Softscape from disseminating or "affirming the purported truth or accuracy of" the presentation.

    Then in June, Softscape sued SuccessFactors again, alleging "deceptive and unlawful conduct" to gain detailed proprietary information on Softscape’s software products.

    SuccessFactors called that suit an attempt to divert attention from Softscape’s "illegal and reprehensible conduct."

    As the lawsuits proceed in court, the two firms keep battling in the marketplace. And their CEOs continue to duel.

    Dalgaard dismisses the idea that he’s jealous about Softscape being in the black.

    "SuccessFactors can be profitable tomorrow," he says. "Anyone who understands the model would be able to see that. SuccessFactors has chosen to continue investment as long as the opportunity is rewarding."

    SuccessFactors has snagged more of the limelight over the past few years, partly thanks to rapid growth. Its annual revenue jumped 95 percent in 2007, to $63.4 million.

    Watkins concedes his firm is both smaller and growing more slowly than Dalgaard’s, with annual revenue in the range of $33 million to $50 million and growth last year of slightly more than 20 percent. But Watkins says he has landed prominent customers such as Procter & Gamble, KPMG and Unilever—Dalgaard’s former employer.

    Watkins frames the rivalry with Dalgaard in terms of the tortoise and the hare—with Watkins playing the tortoise. "What happened," he asks, "in the end of that wonderful, proverbial children’s story?"

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This article has been revised to reflect the following correction:

Correction: October 15, 2008

Forrester’s 2007 study of 10 integrated performance and compensation management software products initially concluded there were three leaders: Authoria, Softscape and SuccessFactors. Later, Forrester corrected its report, saying there were four leaders: Authoria, Plateau Systems, Softscape and SuccessFactors. This story did not reflect the conclusion of the updated report.


Ed Frauenheim is a Workforce Management senior staff writer based in San Francisco. E-mail editors@workforce.com to comment.







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