few years ago, IBM's system for grooming future executives had a bug.
The computer industry giant found that at times, people nominated into its
"executive resources" program were languishing there for more than five years
without landing promotions.
So last year, Big Blue put a limit on the leadership development program,
which involves training and career consultation. Only those individuals deemed
likely to move into the executive ranks within 18 months are now eligible, says
Karen Calo, IBM's vice president of global talent.
Calo says some feelings may have been bruised when individuals were removed
from the program. But IBM is working on another effort to focus attention and
resources on a broader swath of the company's standout performers.
"These are really good people we don't want to lose," Calo says.
The evolution of IBM's programs for rising stars illustrates a broader trend
in leadership development. Efforts to identify and nurture "high potential"
leaders can go awry, analysts say, in part because organizations can put that
label on too many employees or miss good ones. At the same time, giving lots of
corporate love to "high-pos" can turn off high performers not included in the
programs and cause them to seek work elsewhere.
Striking the right balance when it comes to recognizing potential executives
may be hard, but it's vital, says leadership consultant Cara Capretta Raymond.
Shrinking tenure among chief executives and a likely mass exodus of leaders in
the near future mean companies should start to groom individuals ages 30 and
younger for the CEO slot, says Capretta Raymond, vice president of strategy and
intellectual property at Korn/Ferry International's leadership development
solutions unit.
"Who are your next CEOs?" Capretta Raymond asked in a presentation earlier
this year. "About 50 percent of our top leaders are going to retire in the next
five years."
Mixed outcomes
High-potential leader programs can take a variety of shapes, and often
include mentoring, competency development and rotating stints in a company's key
divisions. Such programs have grown in popularity over the past dozen years or
so at Fortune 500 companies, says Jeff Cohn, managing partner at consulting firm
Bench Strength Advisors. Factors behind their rise, he says, include companies'
desire to rely less on external hires, which often fail to fit in, and a growing
body of research showing that leadership development can boost the bottom line.
The results of high-potential leader programs have been mixed, Cohn says.
"Some did it right," he says, "and a lot of them did it wrong."
Cohn says companies can commit sins of omission and commission with high-po
programs. It's easy to leave out promising individuals because organizations
often lack consistent ways of assessing leadership talent, he says. At the same
time, Cohn says, if companies are tagging 10 percent or more of their managers
as high-potential leaders, they are almost certainly wasting resources. "Once
the percentage gets too high, you lose focus and squander capital," he says.
Capretta Raymond suggests narrowing high-potential programs down to 2 percent to
3 percent of rising stars.
IBM's recent move is along these lines. The 330,000-employee company, which
has about 5,000 leaders with titles of director and above, has relied on
executives to nominate people into its executive resources program. But it
became clear that sometimes solid performers were nominated as a reward rather
than because of their legitimate near-term potential to become IBM executives,
Calo says. The new 18-month rule is meant to help the executives make better
choices. "This isn't a science," she says. "It's a bit of an art."
Some companies are steering clear of rising-star terminology altogether.
Internet company Yahoo doesn't call anyone a "high-po," says Libby Sartain, the
firm's senior vice president of human resources. Sartain presents a scenario:
You've found out that a colleague has been labeled high-potential: "Think of how
you'd feel," she says. "You're going, ‘If he's a high-po, and I don't know I'm a
high-po, does that mean I'm a low-po?' "
What's more, the definition of who would truly be high-potential leaders in a
company can change dramatically based on the organization's business goals,
Sartain says. If an Internet company suddenly makes a foray into
telecommunications, employees with a background in that industry become more
valuable, she says.
Even so, Yahoo pays special attention to its stars. A few years ago, it
conducted an exercise to determine who was crucial to the company. Co-founder
Jerry Yang characterized that pool of talent as the people Yahoo wanted to
"build a moat" around so they wouldn't leave.
Sartain and crew adopted that language, and the Build a Moat program focuses
on training and career development of select employees. The company also
identifies people with leadership potential through performance reviews and an
annual "talent calibration" session held by senior executives.
But when it comes to an executive training program offered by the firm, Yahoo
again has an egalitarian streak. The program's classes are open not only to
individuals earmarked for possible advancement, but to other employees as well.
"High-pros" vs. "high-pos"
A new training initiative at consumer products company SC Johnson also looks
beyond just budding leaders. SC Johnson, which makes products including Ziploc
storage bags and Windex glass cleaner, launched a leadership skills program last
year for the 300 or so "senior leaders" just below the top executive level. The
general managers, product division heads and other participants include both
individuals identified by the company as high-potentials as well as those
without that designation.
Sherry Johnson Metz, SC Johnson's director of global leadership development,
says the firm thought it was important that all senior leaders get training in
areas such as strategic and global thinking. To focus exclusively on
high-potentials would be a mistake, she suggests.
"We want the talent at all levels of leadership to be high-performing,"
Johnson Metz says. "Not everyone is going to be moving up in the organization.
They may not want to."
IBM also is looking to expand the range of standout employees who get
particular attention. The company already has a mentorship program for budding
leaders called NextGen, and a career-development program for up-and-coming
technical employees who are headed to positions such as "IBM fellow" or "IBM
distinguished engineer."
The Top Talent program in the works might include both business managers and
technical employees, Calo says. It is being designed for people who are
high-performing but who are not ready to be considered for an executive post in
the near term.
Such efforts for great performers are wise, Capretta Raymond says. Companies
with high-potential programs can neglect to create development plans for what
she dubs "high-pros," or "high professionals." These are superior employees who
may not be seen as future executives but are nonetheless crucial to a company.
After all, the loss of a critical engineer or product manager can seriously set
back a firm.
At the same time, Capretta Raymond says it is critical for organizations to
pinpoint people who are CEO material and begin grooming them at a young age. She
cites research that says CEO tenure is down to a median of five years and aging
executives are going to be heading for the golf course in droves soon, leaving
many top jobs open.
Ronan Knox, executive vice president of learning consultancy the Forum Corp.,
says programs for high-potentials should tie directly to a firm's strategy,
emphasize teamwork among rising stars and actively involve senior executives as
both champions and coaches. In addition, the initiatives should shake up old
beliefs and habits. Knox helped SC Johnson with its new program, which fostered
fresh perspectives among leaders by having them work on projects in a Racine,
Wisconsin, homeless shelter.
"What we don't want is for people to say, ‘That which has brought me this far
will carry me forward,' " he says.
Another key is plain-old patience, says Johnson Metz at SC Johnson. She has
seen companies sour quickly on a high-potential when the individual ran into
trouble in a new role. "The whole idea of stretch assignments is to learn and
grow. Sometimes learning doesn't look like 100 percent success," she says.
Companies also can be tripped up as they decide whether or how to communicate
high-potential status. Consultant Cohn says that making it public throughout a
company who is in a program for up-and-comers is likely to breed internal
competition. That may be right for firms where sparring is a healthy part of the
corporate culture, he says, but wrong for more collaborative companies. "There
is no one-size-fits-all," he says.
On the surface, at least, the notion of a high-potential leader runs counter
to one trend in management: the recognition that a heroic, decisive CEO may be
less effective for a company than the overall leadership skills of the firm,
including not only the CEO but also top lieutenants and even rank-and-file
workers.
Cohn, though, says well-crafted programs for rising stars can shape people
for this new era of leadership, teaching skills such as persuasion. "The right
high-po program is always a good thing," he says.