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Customer Satisfaction Bonus
Benefits & Compensation
Customer Satisfaction Bonus
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For years we have had a customer satisfaction bonus program based on survey results from customers. Every year we hit the mark and receive a bonus. I would like to restructure the bonus to measure oth
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Customer Satisfaction Bonus

posted at 2/27/2009 3:30 AM EST
Posts: 1
First: 2/27/2009
Last: 2/27/2009
For years we have had a customer satisfaction bonus program based on survey results from customers. Every year we hit the mark and receive a bonus. I would like to restructure the bonus to measure other criteria and maybe push employees to try harder to please the customer to receive the bonus and not just always expect the bonus. Could anyone share their thoughts for modifications of examples of an existing plan.
Thanks.
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Customer Satisfaction Bonus

posted at 2/28/2009 1:01 PM EST
Posts: 2442
First: 2/12/2000
Last: 9/14/2011
There are a number of things you can do if you wish to "raise the bar". Here are some thoughts:

Raise the customer satisfaction score upward to collect or stagger the payments based on how close to 100% they get.

Have both qualitative and quantitive scores.

If you tell us the current scoring elements perhaps we can make more specific suggestions.
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Forums » Topic Forums » Benefits & Compensation » Customer Satisfaction Bonus

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