Discuss workforce management, performance management, retention, communication, motivation, contributing to business results and other topics.
Help! I am looking for companies that provide comp & benefits data, specifically in the customer service/call center arena.
posted at 6/21/1999 6:34 PM EDT
Try "Call Center Solutions Magazine" --http://www.ccsmag.com/ccs -- They've got to have surveys or articles containing the info you need.
Also call up "The Call Center Directory" - Internet Links - Call Center Internet Links; Societies/Organizations; American Telemarketing Association; Consumer Information Organization; Direct Marketing Association; FCC; National Call Center Information Page; among others.. --http://www.prefsolutions.com/html/links.htm
The Direct Marketing Association (DMA) may keep some data also; and I've had some good luck with the State's Dept of Labor and the local Trade Associations that survey jobs and salaries.
Good luck. I run up against staffing callcenters on a consistant basis.