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Life in Workforce Management
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Share your stories of workforce-management success in contributing to your business' bottom line, as well as your tales of business bloopers and blunders.
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Cat:Topic ForumsForum:ForumId55
Cat:Topic ForumsForum:ForumId55Discussion:DiscussionId19751
Forums » Topic Forums » Life in Workforce Management » test
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posted at 10/2/2001 5:25 PM EDT
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Posts: 3
First: 6/1/2001 Last: 10/2/2001 |
I am currently in a contract assignment in an HR Call Center. We handle process employee life-cycles, benefit elections and even communicate company policies to managers and HR generalists.
I enjoy the work, however, I am looking for other examples and models. Does anyone have any thoughts about what particular competencies an HR benefits specialists in a call center should have. Or are they a somewhat glorified customer service representative. |
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posted at 10/18/2001 3:45 PM EDT
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Posts: 495
First: 9/30/2000 Last: 8/19/2011 |
If you think helping employees with these areas makes you a "glorified customer service representative", you're in the wrong field.
It is extremely important to these people that they have access to all information that affects their position in the company and their benefits for their families. You are providing a very important service for your employees. Don't belittle what you are doing here. No matter what level of position you hold in HR, it's all about providing services for your employees. |
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posted at 11/9/2001 1:14 AM EST
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Posts: 1
First: 11/9/2001 Last: 11/9/2001 |
The Call Center environment can seem like a rather overwhelming baby sitting job. I don't think you are belittleling what you are doing, I have been there. It is a lot of customer service, but be patient, the skills you will aquire will surprise you. The number of people you must service at one time will prepare you to work for the big boys rather easily. Ask for as much work as you think you can handle. It will pay off in experience. You will be more marketable down the road. |
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