Recruiting & Staffing
Exchange ideas about sourcing, screening, interviewing, finding passive candidates, measuring your results, and more.
Does anyone have some good behavioral interview questions for a Collection Officer position? I would really appreciate anything you may have.
posted at 8/29/2000 5:51 AM EDT
I was just working on an elementary article about behavioral interviewing yesterday, and I'm not finished, but here's an excerpt, for what it's worth:
. . . "replace questions that begin, What would you do if . . ., with questions that begin, What did you do when . . . .
The foundation for successful Behavioral Interviewing is knowing what behaviors you want from the ideal employee. An up-to-date job description is a good place to start.
If youre interviewing a candidate for a job youve never performed or supervised first-hand, start by interviewing people who have. Find out what they do in a typical day, what challenges or frustrates them, and what they like best about the job. Since people and perceptions are all a bit different, try to talk to more than one other person, even if you have to go outside your own organization. Just remember that work groups, supervisors and corporate cultures vary as much as individuals, so the workplace dynamics outside your organization are probably going to be different, too.
Once youve decided on the critical behaviors related to the job, start listing your questions. Write the questions down so that you can remember to ask each candidate the same questions. That way, youre able to judge different individuals against the same expectations a key tenet of fair hiring practices.
Your list of questions doesnt have to be exhaustive. Just be sure you cover the key expected behaviors."
Good luck --
Director of Communications
Delivering qualified candidates to your desktop