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Call Center Skills Testing
Recruiting & Staffing
Call Center Skills Testing
Exchange ideas about sourcing, screening, interviewing, finding passive candidates, measuring your results, and more.
Has anyone used any software to test an applicants ability to use a Windows based computer system while helping a customer on the phone?
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Forums » Topic Forums » Recruiting & Staffing » Call Center Skills Testing
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Call Center Skills Testing
posted at 8/15/2000 3:23 AM EDT
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Posts: 2
First: 8/15/2000 Last: 8/15/2000 |
We use the QWIZ package and test our applicants on Windows '95. We asked management to test themselves on a variety of applications and what we found is that the Windows '95 skills test is suitable for our call center needs. We do not, however, have a test that evaluates the applicant while on the phone. We have an intensive, 3 week training program that covers that area. |
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Call Center Skills Testing
posted at 8/15/2000 4:50 AM EDT
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Posts: 1
First: 8/15/2000 Last: 8/15/2000 |
We've just recently purchased a software program and we are in the benchmarking stages right now. We believe that this program is going to test several items for us: computer skills, customer service skills, listening, writing and all of the above. The program is fairly expensive however if you way out what you spending to recruit and retain it definately pays for itself. If you'd like the name of the software or wish to talk more about it, please feel free to email me at BLoafman@PSCU.net and I'd be happy to share the information with you. |
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Call Center Skills Testing
posted at 8/15/2000 7:12 AM EDT
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Posts: 1
First: 8/15/2000 Last: 8/15/2000 |
My name is Ruth McCurdy and I am a consultant and trainer to the staffing industry. I have seen many systems but one that I am most impressed with is OPAC. All of the testing is done on live applications vs. simulated. The person to contact at OPAC is Adam Agard. His email address is Adam@OPAC.com. If you'd like to contact me I can be reached through my email address ruth@mentoraction.com or by phone 713-690-4400. |
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