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Staffing a Call Center
Recruiting & Staffing
Staffing a Call Center
Exchange ideas about sourcing, screening, interviewing, finding passive candidates, measuring your results, and more.
I've been the Recruiter for six months now hiring for an entry level position for outbound sales in a call center. I'm having a hard time pin-pointed exactly how to ask questions and which questions t
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Forums » Topic Forums » Recruiting & Staffing » Staffing a Call Center
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Staffing a Call Center
posted at 7/12/2007 4:07 AM EDT
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Posts: 1
First: 7/12/2007 Last: 7/12/2007 |
I've been the Recruiter for six months now hiring for an entry level position for outbound sales in a call center. I'm having a hard time pin-pointed exactly how to ask questions and which questions to ask during an interview to select someone to improve retention.
I think we've done a great job of adding benefits to help retention but, it's the never ending curse of turnover that is shattering my stats. Any advice would be apprecicated! |
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Staffing a Call Center
posted at 7/12/2007 4:37 AM EDT
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Posts: 3870
First: 2/12/2002 Last: 11/2/2009 |
Turnover in call centers is typically very high. It's an entry level or near entry level position for many and that naturally produces a lot of turnover. Combine it with typically low wages and you've got a prescription for high turnover.
A couple of things come to mind. First, research some behavior interviewing techniques with a focus on questions that'll weed out the candidates prone to changing jobs. Second, expand your reach. In a similar situation, I posted on major job boards and included retail and food service and got a much higher response rate than just posting in the customer service categories. |
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