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HR Call Center Technology
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HR Call Center Technology
Discuss how to choose system that will yield the best results, as well as how to maintain it, and how to calculate its return on investment.
I'm looking for some information on HR Call Centers and there isn't much out there.
Ideally integrated solutions between call technology and knowledge database would be fantastic.
Best practic
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Forums » Topic Forums » Technology Forum » HR Call Center Technology
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HR Call Center Technology
posted at 5/29/2001 7:10 AM EDT
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Posts: 1
First: 5/29/2001 Last: 5/29/2001 |
I'm looking for some information on HR Call Centers and there isn't much out there.
Ideally integrated solutions between call technology and knowledge database would be fantastic. Best practices of outsourced HR would also be helpful. Does anyone have any leads? |
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HR Call Center Technology
posted at 6/1/2001 4:50 AM EDT
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Posts: 3
First: 6/1/2001 Last: 10/2/2001 |
By an HR Call Center do you mean a call center where employees can find information on benefits and such? I am not aware of this concept.
Are you starting a new center or has this been ongoing? If you want integrated solutions then you should look for a system that is based on CT Media 2.1 SDK. Basically, this is a software development kit for computer telephony systems. go to www.dialogic.com I am familiar with it because our nonprofit is looking for a new call center solutions. The cadillac of call center solutions appears to be Transcender from Rockwell. Although there is a product called Smartphone Pro that has multilingual support by a European company, Novavox. It is designed for smaller and medium sized operations. HTH |
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HR Call Center Technology
posted at 6/6/2001 3:51 AM EDT
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Posts: 44
First: 6/6/2001 Last: 4/28/2002 |
hi
we should definately chat. i have built numerous hr call centers and have also performed operational reviews of existing call centers. i would be delighted to chat. my number is 973 616-1122. you can also try me on my cell at 201 321-2188. i assure you our time spent will be quite valuable! |
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HR Call Center Technology
posted at 6/26/2001 1:52 AM EDT
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Posts: 3
First: 6/26/2001 Last: 6/26/2001 |
Benelogic. Maryland based outfit that offers complete web based administration (FSA, Cobra, Enrollment, Communications, forms) as well as an integrated call center. They supply dedicated #800 lines as well as dedicated e-mail support to ee's.
Benelogic.com they have a growing presence in the mid to large market. |
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HR Call Center Technology
posted at 6/27/2001 1:55 AM EDT
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Posts: 1
First: 6/27/2001 Last: 6/27/2001 |
ProAct Technologies has now developed an integration with Remedy call-center software that allows CSRs to quickly launch employee-specific, topic targeted KM sessions directly from Remedy. You can call Linda Thomas at ProAct for more info at 804/763-6223 |
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HR Call Center Technology
posted at 9/26/2001 5:08 AM EDT
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Posts: 2
First: 9/26/2001 Last: 9/26/2001 |
I just saw a demo by White Pajama. They offer a Contact Center with knowlegde based feature. It ties voice, chat, and email together. The best part was all you needed was a browser.
Their demos are free and the URL is www.whitepajama.com |
Forums » Topic Forums » Technology Forum » HR Call Center Technology
