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HR Call Center
Discuss how to choose system that will yield the best results, as well as how to maintain it, and how to calculate its return on investment.
I lead a project three years ago to put an HR Call Center in place. We have two different types of technology: an automatic call distributor (ACD) and call-tracking software (we chose Applix which use
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HR Call Center

posted at 6/12/2001 7:15 AM EDT
Posts: 1
First: 6/12/2001
Last: 6/12/2001
I lead a project three years ago to put an HR Call Center in place. We have two different types of technology: an automatic call distributor (ACD) and call-tracking software (we chose Applix which uses a click-through data tree) to assist the Reps in answering the same question the same way everytime. It also provides metrics and is a very user-friendly system that doesn't require much training for the Reps.
mmitch@hallmark.com
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