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IN-House ADP Support Structure
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IN-House ADP Support Structure
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I am the IS Project Manager for the HR Department. We are currently in the process of transferring Support for our ADP Products (HR/Perspective & PC/Payroll) from outside consultants who work on-s
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IN-House ADP Support Structure
posted at 2/28/2002 3:38 AM EST
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Posts: 1
First: 2/28/2002 Last: 2/28/2002 |
I am the IS Project Manager for the HR Department. We are currently in the process of transferring Support for our ADP Products (HR/Perspective & PC/Payroll) from outside consultants who work on-site, to an internal Support Structure. I would like feedback on what the typical support structure is for a company with 1000 employees that has both products. Our struggle at the moment is should we create a dual role (1)HR Support person who handles functional and can support intermediate user support calls along with an IS Support person who handles platform and escalated user support issues that require advanced knowledge of product and Access, etc. OR (2) A single support person who is under the HR Budget as an HRIS support person who handles every type of support call. The only time the IS department would be called is if there are hardware/software/platform issues ouside of the ADP software environment. i.e. insufficient memory, server backup, user lockout from server...etc. Any advice would be greatly appreciated. |
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