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Looking for a WFM software. Advices?
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Looking for a WFM software. Advices?
Discuss how to choose system that will yield the best results, as well as how to maintain it, and how to calculate its return on investment.
Hi, I'm doing a study for my company about the possibility of using a workforce management software. The aim is to make previsions, plannings and adherence better than they are right now and to make
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Looking for a WFM software. Advices?

posted at 7/14/2004 9:39 PM EDT
Posts: 2
First: 7/14/2004
Last: 7/18/2004
Hi,
I'm doing a study for my company about the possibility of using a workforce management software.
The aim is to make previsions, plannings and adherence better than they are right now and to make the hole process automatical
Our planner is loosing too much time in recurrent tasks and that kind of software would help her working on higher added value tasks
I'd like to know if you have experienced the kind of software we are looking for.
For the moment, I just have a list of names without a good knowledge of what's best : Calabrio, Planexa, Aspect, ...
We are a middle size contact center
Thanx
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Looking for a WFM software. Advices?

posted at 7/16/2004 10:23 AM EDT
Posts: 50
First: 12/1/2003
Last: 2/13/2008
I'm not entirely sure what you're trying to accomplish, but you might look at the HRMS workflow management solution from CORT Directions. It significantly speeds up HR and payroll tasks and can increase productivity.
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Looking for a WFM software. Advices?

posted at 7/18/2004 8:07 PM EDT
Posts: 2
First: 7/14/2004
Last: 7/18/2004
I need a software for contact centers, something that can help making forecast, plannings and even increase agents productivity
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Looking for a WFM software. Advices?

posted at 7/19/2004 7:56 PM EDT
Posts: 12
First: 7/19/2004
Last: 7/24/2004
Hi,

I have a very good Human Resource Management software have a look on this softwares website www.aprajita.com/optimahr

if intrested please contact me at aftab_only4u2002@yahoo.co.in
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Forums » Topic Forums » Technology Forum » Looking for a WFM software. Advices?

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