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Training ROI
Training & Organizational Development
Training ROI
A forum for exchanging ideas about skills training, leadership training, management training, compliance training, e-learning, as well as organizational development and effectiveness.
Does anybody use easily measured Training ROI or other indicators ?
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Forums » Topic Forums » Training & Organizational Development » Training ROI
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Training ROI
posted at 8/8/2001 5:22 PM EDT
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Posts: 1
First: 8/8/2001 Last: 8/8/2001 |
Putting together a Training ROI measurement is not easy. We have struggled and debated extensive as to whether there is a common set of ROI measurements for all training. Our view is that the variable can be different depending on the training intervention and the targeted learners. There is a good resource book by Jack.J.Phillips "Return on Investment in training and performance improvement programs". I'm interested to know how others put this into practice in their organization. |
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Training ROI
posted at 8/22/2001 6:43 AM EDT
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Posts: 9
First: 7/31/2001 Last: 8/22/2001 |
"yuenkc" is right. There is no one measure for all training and it does depend on the intervention and the learner(s). There is a basic determinant of whether training is working, tho. It's the ole gap analysis: At what place is the "trainee" upon entering training and at what point when completing training, versus where that person(s) needs to be based on predetermined metrics/standards/expectations. There is often a period after training that is completely forgotten where the learning must be put to use or be lost. The same measures hold here, too, but there can also be expectations for how the new learning is put to use and documented.
It's important to remember not to get too caught up in the the analysis so that learning is impeded or stopped. On the other hand, there are virtually no companies doing this well, especially the critical follow-up. |
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Training ROI
posted at 8/22/2001 11:22 AM EDT
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Posts: 7
First: 8/20/2001 Last: 9/5/2001 |
LEARN - verb - a definition...
1 a (1) : to gain knowledge or understanding of or skill in by study, instruction, or experience (2) : MEMORIZE b : to come to be able c : to come to realize © 1996 Zane Publishing, Inc. and Merriam-Webster, Incorporated I want to thank the people at Zane publishing for their dictionary - let's use it to "learn" about Training ROI. "SCAMPPMI" has highlighted the most salient, relevant points - "YUENKC" provided with an excellent platform, too. How come trainers all seem to have difficulty with the concepts behind ROI-based metrics for their interventions? First and foremost, people get trained because they need that skill, attitude, behavior, process, level of comprehension, etc. [Topic/Subject] Why do they need that skill, behavior, etc. - that is, what will it do for them or what could they do with it? Will they use it to do something better or differently? What impact or effect will they expect to make because they can do that new skill, process, etc.? [objectives] What have they been doing - what has been the impact or effect of their pre-trained actions? Before you train them, what have they been doing without this new skill, knowledge, etc.? [baseline] Based on interviews with supervisors, managers, executives and professionals, you must develop 'objectives' [a goal must be Specific, and Measurable, and Attainable, and Realistic, and Tangible] that is linked to each and every 'Topic or Subject' [a Topic must be a knowledge-based action or set of actions]. You must follow-up every training intervention by observing or surveying performance [or both] - your actual act of 'following-up' involves making adjustments, adaptations or corrections to help your student improve upon their performance. [Follow-ups can use the 'baseline' to calculate whether progress towards or the meeting of 'objectives' is being satisfied] Training ROI is usually requested by managers who do not see the benefits [esp. the specific, measurable and tangible impacts] of the training programs being conducted - are they blind or are they right? "YURY", I hope this helps you... Best regards, sunesys P.S. Get your FREE copy of the eBook, "You can be a more Creative and Innovative Professional" - tell your friends and colleagues to pick-up their own copies at: http://www.syntopic.net |
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