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Valuing the Employee Voice
Training & Organizational Development
Valuing the Employee Voice
A forum for exchanging ideas about skills training, leadership training, management training, compliance training, e-learning, as well as organizational development and effectiveness.
I would really appreciate feedback from HR strategists in companies with Intranets. I am in a graduate program and am researching the impact of the Employee Voice on company performance. I believe tha
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Forums » Topic Forums » Training & Organizational Development » Valuing the Employee Voice
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Valuing the Employee Voice
posted at 10/26/2007 10:57 AM EDT
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Posts: 1
First: 10/26/2007 Last: 10/26/2007 |
I would really appreciate feedback from HR strategists in companies with Intranets. I am in a graduate program and am researching the impact of the Employee Voice on company performance. I believe that if a company Intranet is set up to foster a democratic data- and dialogue-driven environment, the Employee Voice will positively affect the company’s performance if it is captured and acted on. At present, my company is creating an Intranet so I am unable to survey or assess my own organization.
With the impact of the Internet and its exponential growth and integration in everyday life, companies are more complex in nature and the digital economy is challenging many professionals in the workplace. Moving forward, given the incredible amount of information (data) available - inundating many, leaving others behind; companies are going to have to shift focus to collaboration and collective intelligence in order to digest all the data in manageable chunks to just stay at pace with the rest of the world. Being progressive in thinking, I see this as an opportunity for healthy organizational change. I see the successful companies becoming "societies". A company Intranet is a technology tool for business, collaboration, culture change, and collective intelligence. I find it exciting from an adult learning perspective. I see an opportunity to convert managers to learning leaders. As learning leaders, it is their responsibility to capture the Employee Voice (student voice per John Dewey) to drive improvement and positive change in the "society". Employees will see their ideas producing results and will be proud of their role and therefore thrive as learners contributing to learning for the health of the "society". I see this as adult informal learning at a premium in the progressive model. If you can share your stories with me to either validate or challenge me, I would be so grateful. I only ask that you make sure to provide how long your company Intranet has been in place, how your employees are using it versus how it was intended to be used, and what are some of the outcomes. I read about how IBM and Microsoft are investing in the Employee Voice and measuring the positive impact; and I wonder if other companies are making similar human capital investments and experiencing the same results. I am focusing on company Intranets because they are internal to a “society”. On many company Intranets you find blogs, wikis, knowledge management libraries, online learning environments, employee profiles (MySpace or Facebook style), and some are even venturing into the realm of Second Life employee communities. Thank you. |
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Valuing the Employee Voice
posted at 11/10/2007 8:45 AM EST
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Posts: 2
First: 11/10/2007 Last: 11/10/2007 |
I led a team that set up a "Sharepoint" site for our Call Center 3 years ago for many of the same reasons you identified. This site also linked to other call center sites in our company. Sharing information can be an incredible performance ad productivity multiplier whether it be between individual departments with our building, our frontline team members who do the same tasks passing along "tips and tricks", recognition for those who do "great" stuff, or a simple platform for an effective "Idea Generation" program. As for "wiki's" and other "social based" processes who knows. See, the challenge with this type of intiative simply lies in the support and commitment of leadership. Ours was a "bottom-up" initiative, developed and maintained "on the floor". The leader who championed our intiative left and was replaced by one who provided zero support and resources to sustain it. Do they work? Absolutely. Can they produce tangible improvements in performance, productivity, learning, and results. Yes. Can they "institutionalize" a work environment that promotes trust. teamwork and continuous improvement? Yes. |
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