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Customer feedback and employee recognition
Benefits & Compensation
Customer feedback and employee recognition
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We've been hearing a lot about customer satisfaction and its importance as the centerpoint for employee training and management. A couple of companies that we have run across in Australia are usin
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Forums  »  Topic Forums  »  Benefits & Compensation  »  Customer feedback and employee recognition

Customer feedback and employee recognition

posted at 10/4/2010 5:25 PM EDT
Posts: 1
First: 10/4/2010
Last: 10/4/2010
We've been hearing a lot about customer satisfaction and its importance as the centerpoint for employee training and management.

A couple of companies that we have run across in Australia are using customer feedback to drive employee bonuses and recognition. A good system exists for real time customer feedback by sms.

What should we be watching out for as we proceed down this road.
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Customer feedback and employee recognition

posted at 10/6/2010 7:50 AM EDT
Posts: 2146
First: 2/15/2006
Last: 9/14/2011
Well, I am not in Australia, but my first thought was to watch out for kickbacks and fraud. That is close relationships between employees and customers that would influence their responses -- possibly to the point of them colluding together for the employee to get a bonus to be split with the customer.

Honestly, while customer service is important, it should just be a part of any performance based compensation scheme.
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Forums » Topic Forums » Benefits & Compensation » Customer feedback and employee recognition

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