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Employee Skills
Discuss workforce management, performance management, retention, communication, motivation, contributing to business results and other topics.
Hi all, As someone who most often hires entry level, unskilled personnel I would like to address some standards and expectations for new employees that are NOT skill-specific in our orientation. 
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Forums » Topic Forums » General Forum » Employee Skills
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Employee Skills
posted at 9/6/2012 3:29 PM EDT
on Workforce Management
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Posts: 4
First: 11/18/2011 Last: 9/6/2012 |
Hi all, |
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Re: Employee Skills
posted at 9/7/2012 9:07 AM EDT
on Workforce Management
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Posts: 144
First: 9/21/2011 Last: 2/8/2013 |
Our entry level employees are in a service environment, so interaction with customers is a huge issue -- eye contact, recognizing them even if you are with another customer, how to answer the phone, when to contact management, etc. Another big one for us is not leaving their position unattended and paying attention to their surroundings. Not sure whether you would consider those skills-specific or not. To me, they are or should be common sense, but I am finding a major lacking of that in today's workers. |
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Re: Employee Skills
posted at 9/7/2012 9:12 AM EDT
on Workforce Management
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Posts: 29
First: 11/3/2011 Last: 2/11/2013 |
I generally work backwards on this sort of thing. I make a list of the traits or concerns I would have with a candidate for this position and then draft questions to probe those areas. These are usually your standard "Tell me about a time when..." or "What would you do if...." sort to questions. The things I'd be interested in finding out would be how they get along with people, especially managers; do they adapt to change; do they follow rules; how do they react when they disagree with something; are they going to be reliable etc. I'm sure others will be able to add to this list. Good luck |
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