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Firing a customer
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Firing a customer
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I'm curious what people's takes are on "firing" a customer/client. I came across a situation today where I basically had to tell a client I'm sorry you're unhappy, we've done what we can, perhaps we s
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Forums » Topic Forums » General Forum » Firing a customer
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Firing a customer
posted at 3/2/2013 9:17 PM EST
on Workforce Management
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Posts: 12
First: 2/24/2013 Last: 5/7/2013 |
I'm curious what people's takes are on "firing" a customer/client. I came across a situation today where I basically had to tell a client I'm sorry you're unhappy, we've done what we can, perhaps we should go our separate ways. It was extremely difficult for me to do that with a corporate retail background, where we're always told to NEVER say no to a customer and bend over backwards no matter what their request. What's your take? Is there ever a situation where it's okay to part with a customer after previous attempts to satisfy them failed, and prevent further negative experiences (for client and associates) when it seems they won't be happy/their demands are too outrageous to meet? Or do you try to hang onto every last customer no matter what?
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Re: Firing a customer
posted at 3/3/2013 3:50 PM EST
on Workforce Management
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Posts: 223
First: 9/29/2011 Last: 5/16/2013 |
Evaluate the situation and what the client wants. If there is no way to satisfy the customer, or if doing so would involve an unreasonable amount of resources, then parting ways would be best. No reason to beat your head against that wall, not satisfy the customer, and then have the customer badmouthing you/your company. Fire the client before he fires you. |
Forums » Topic Forums » General Forum » Firing a customer
