Forums

Compensation Surveys
General Forum
Compensation Surveys
Discuss workforce management, performance management, retention, communication, motivation, contributing to business results and other topics.
Help! I am looking for companies that provide comp & benefits data, specifically in the customer service/call center arena.
0
Cat:Topic ForumsForum:ForumId53
Cat:Topic ForumsForum:ForumId53Discussion:DiscussionId15787

Forums » Topic Forums » General Forum » Compensation Surveys

You must be logged in to contribute. Log in | Register
 
Forums  »  Topic Forums  »  General Forum  »  Compensation Surveys

Compensation Surveys

posted at 6/20/1999 7:30 PM EDT
Posts: 3
First: 6/20/1999
Last: 6/22/1999
Help! I am looking for companies that provide comp & benefits data, specifically in the customer service/call center arena.
New post Reply to this post

Compensation Surveys

posted at 6/21/1999 1:33 AM EDT
Posts: 2
First: 6/21/1999
Last: 7/26/2002
Mercer has a salary survey specifically for call centers. Also, Watson Wyatt has a few jobs in their survey.

Good luck
New post Reply to this post

Compensation Surveys

posted at 6/21/1999 6:34 PM EDT
Posts: 833
First: 6/11/1999
Last: 8/23/2001
Pam,
Try "Call Center Solutions Magazine" --http://www.ccsmag.com/ccs -- They've got to have surveys or articles containing the info you need.

Also call up "The Call Center Directory" - Internet Links - Call Center Internet Links; Societies/Organizations; American Telemarketing Association; Consumer Information Organization; Direct Marketing Association; FCC; National Call Center Information Page; among others.. --http://www.prefsolutions.com/html/links.htm

The Direct Marketing Association (DMA) may keep some data also; and I've had some good luck with the State's Dept of Labor and the local Trade Associations that survey jobs and salaries.

Good luck. I run up against staffing callcenters on a consistant basis.
New post Reply to this post

Compensation Surveys

posted at 6/22/1999 12:24 AM EDT
Posts: 3
First: 6/20/1999
Last: 6/22/1999
Thank you!
New post Reply to this post

Compensation Surveys

posted at 6/22/1999 12:31 AM EDT
Posts: 3
First: 6/20/1999
Last: 6/22/1999
Jim,

Thank you so much! This information is great. Have a great day!
New post Reply to this post

Forums » Topic Forums » General Forum » Compensation Surveys

Daily Q&A

How to Address Flagging Motivation?

How do I increase motivation levels in the department? How do I brand my business unit as an attractive place to work? I have top-notch IT professionals in my business unit who feel they are "children of a lesser God" because they are non-billable resources and do not get plum postings abroad, nor the glamour that goes with them. As a result, their motivation suffers.

—-- Feeling Their Pain, human resources generalist, software/services, Mumbai, India

Read Answer

Stay Connected

Join our community for unlimited access to the latest tips, news and information in the HR world.

  • Workforce Technology (Bi-weekly)

    Covering the latest technology trends, tools and applications that are shaping the workforce in the 21st century. Delivered the 2nd & 4th Thursday of each month.

  • Dear Workforce (Bi-weekly)

    See what HR professionals are asking, and what Workforce Management experts are saying. Delivered the 1st and 3rd Thursday of each month.

  • Workforce Benefits (Weekly)

    Stay current on all aspects of employee benefits, from health care to retirement issues. Delivered on Wednesdays.

  • Workforce Week (Weekly)

    Free weekly update on the trends in HR and new tools added to Workforce.com. Delivered each Tuesday.

  • Workforce Talent (Monthly)

    See the recruiting, talent development and retention strategies of top companies and get the resources for effective talent management. Delivered the 2nd Monday of each month.

  • Workforce Training (Monthly)

    Stay current on the latest strategies and resources for training and developing your workforce talent. Delivered the 3rd Monday of each month.

HR Jobs

View All Job Listings

Search