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Customer Retention
Discuss workforce management, performance management, retention, communication, motivation, contributing to business results and other topics.
I am seeking information regarding customer retention programs. I have heard a buzz word of 'bill fighters' but have been unsuccessful in obtaining info. Any information on programs or suggestions to
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Customer Retention

posted at 6/21/1999 7:31 PM EDT
Posts: 1
First: 6/21/1999
Last: 6/21/1999
I am seeking information regarding customer retention programs. I have heard a buzz word of 'bill fighters' but have been unsuccessful in obtaining info. Any information on programs or suggestions to retain customers is appreciated.
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Forums » Topic Forums » General Forum » Customer Retention

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How to Address Flagging Motivation?

How do I increase motivation levels in the department? How do I brand my business unit as an attractive place to work? I have top-notch IT professionals in my business unit who feel they are "children of a lesser God" because they are non-billable resources and do not get plum postings abroad, nor the glamour that goes with them. As a result, their motivation suffers.

—-- Feeling Their Pain, human resources generalist, software/services, Mumbai, India

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