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Customer Retention
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I am seeking information regarding customer retention programs. I have heard a buzz word of 'bill fighters' but have been unsuccessful in obtaining info. Any information on programs or suggestions to
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Customer Retention
posted at 6/21/1999 7:31 PM EDT
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Posts: 1
First: 6/21/1999
Last: 6/21/1999
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I am seeking information regarding customer retention programs. I have heard a buzz word of 'bill fighters' but have been unsuccessful in obtaining info. Any information on programs or suggestions to retain customers is appreciated.
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Daily Q&A
How to Address Flagging Motivation?
How do I increase motivation levels in the department? How do I brand my business unit as an attractive place to work? I have top-notch IT professionals in my business unit who feel they are "children of a lesser God" because they are non-billable resources and do not get plum postings abroad, nor the glamour that goes with them. As a result, their motivation suffers.
—-- Feeling Their Pain, human resources generalist, software/services, Mumbai, India
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