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Sorry about that, here's the real question...
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Sorry about that, here's the real question...
Discuss workforce management, performance management, retention, communication, motivation, contributing to business results and other topics.
We have assigned one of our technicians to a customer site (a hospital). They have informed us that because he wears a ponytail, he needs to either cut his hair or we need to replace him. This is sole
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Forums » Topic Forums » General Forum » Sorry about that, here's the real question...

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Forums  »  Topic Forums  »  General Forum  »  Sorry about that, here's the real question...

Sorry about that, here's the real question...

posted at 9/2/1999 9:30 PM EDT
LJG
Posts: 3
First: 9/2/1999
Last: 8/15/2000
We have assigned one of our technicians to a customer site (a hospital). They have informed us that because he wears a ponytail, he needs to either cut his hair or we need to replace him. This is solely the clients policy, not ours.

We have another employee (male) who also wears a ponytail and some people here are concerned about having to ask one to cut his and not the other.

My feeling is that this is a business-related decision. We will lose the client if we don't comply. We could replace the tech. with someone else, but everyone is happy with him ecept for that one issue.

If anyone could provide me with some insight/feedback on this situation, I would appreciate it. Thanks.

Sorry about that, here's the real question...

posted at 9/6/1999 11:06 PM EDT
Posts: 90
First: 6/23/1999
Last: 9/26/2001
You need to see if in your contract the employee you send over there is obligated to adhere to the organization's policies. If that is the case, your options are pretty much limited and it would need to be discussed with the tech. He may or may not be willing to do that. I can only assume that he is not since you are asking the question.

Either way, it's not an easy one and a decision that someone in your company will have to make in order to maintain the client without replacing the tech.

Sorry about that, here's the real question...

posted at 9/7/1999 12:37 PM EDT
Posts: 37
First: 6/15/1999
Last: 1/5/2001
How about sending the tech in question to other, more open-minded clients? If he is a good employee - and there TRUELY is a shortage of high tech workers - then it would be worthwhile to hold on to this employee.

It sounds like the client would rather have some hotshot that wears $1000+ Armani suits than somebody who has expert technical knowledge

Forums » Topic Forums » General Forum » Sorry about that, here's the real question...

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