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Call Center Qualitative Rating Scale and Recognition
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Call Center Qualitative Rating Scale and Recognition
Discuss workforce management, performance management, retention, communication, motivation, contributing to business results and other topics.
I was recently promoted as a Manager to a Call Center. We currently keep metrics related to average daily calls, average wait time, etc. Do you have a sample metric of 5-7 key performance measures
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Call Center Qualitative Rating Scale and Recognition

posted at 3/16/2010 10:06 AM EDT
Posts: 1
First: 3/16/2010
Last: 3/16/2010
I was recently promoted as a Manager to a Call Center. We currently keep metrics related to average daily calls, average wait time, etc.

Do you have a sample metric of 5-7 key performance measures for each agent and how to use them; and, what type of incentives/team building used for Call Centers?
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Forums » Topic Forums » General Forum » Call Center Qualitative Rating Scale and Recognition

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