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Employee in Denial
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Employee in Denial
Discuss workforce management, performance management, retention, communication, motivation, contributing to business results and other topics.
Our Receptionist has had a poor attitude lately and it is reflected in her telephone voice. Her supervisor sat her down and discussed this with her and the Receptionist says that she has not changed h
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Forums » Topic Forums » General Forum » Employee in Denial
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Employee in Denial
posted at 6/30/2010 8:11 AM EDT
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Posts: 464
First: 6/30/2004 Last: 11/22/2010 |
We have a high bar established with respect to our customer service expectations.
While I acknowledge that humans are emotional beings, I don't acknowledge that it is acceptable to lower expectations on a regular basis with respect to employees not performing at the required level. |
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Employee in Denial
posted at 7/7/2010 10:12 AM EDT
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Posts: 1
First: 7/7/2010 Last: 7/7/2010 |
All seem to be missing the point here. The EE is upset, grieving,and depressed, you know that. Does the company have access to an Employee Assistance Program? That would be my first "go to". Offer, or send, her to be evaluated and helped by a professional. Stop gap measures are only that and the problem is not cured, but bandaged and festering. Showing a positive interest in an employee's health is a win for all. |
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