Forums

Employee in Denial
General Forum
Employee in Denial
Discuss workforce management, performance management, retention, communication, motivation, contributing to business results and other topics.
Our Receptionist has had a poor attitude lately and it is reflected in her telephone voice. Her supervisor sat her down and discussed this with her and the Receptionist says that she has not changed h
1
Cat:Topic ForumsForum:ForumId53
Cat:Topic ForumsForum:ForumId53Discussion:DiscussionId36590

Forums » Topic Forums » General Forum » Employee in Denial

You must be logged in to contribute. Log in | Register
 
 First << 1 2
Forums  »  Topic Forums  »  General Forum  »  Employee in Denial

Employee in Denial

posted at 6/30/2010 8:11 AM EDT
Posts: 464
First: 6/30/2004
Last: 11/22/2010
We have a high bar established with respect to our customer service expectations.

While I acknowledge that humans are emotional beings, I don't acknowledge that it is acceptable to lower expectations on a regular basis with respect to employees not performing at the required level.



New post Reply to this post

Employee in Denial

posted at 6/30/2010 9:18 AM EDT
Posts: 544
First: 9/27/2004
Last: 9/13/2011
no one is suggesting that anyone lower any bars, I'm saying that human beings are what they are and we can use that knowledge to enhance performance.
New post Reply to this post

Employee in Denial

posted at 7/7/2010 10:12 AM EDT
Posts: 1
First: 7/7/2010
Last: 7/7/2010
All seem to be missing the point here. The EE is upset, grieving,and depressed, you know that. Does the company have access to an Employee Assistance Program? That would be my first "go to". Offer, or send, her to be evaluated and helped by a professional. Stop gap measures are only that and the problem is not cured, but bandaged and festering. Showing a positive interest in an employee's health is a win for all.
New post Reply to this post
 First << 1 2

Forums » Topic Forums » General Forum » Employee in Denial

Daily Q&A

How to Address Flagging Motivation?

How do I increase motivation levels in the department? How do I brand my business unit as an attractive place to work? I have top-notch IT professionals in my business unit who feel they are "children of a lesser God" because they are non-billable resources and do not get plum postings abroad, nor the glamour that goes with them. As a result, their motivation suffers.

—-- Feeling Their Pain, human resources generalist, software/services, Mumbai, India

Read Answer

Stay Connected

Join our community for unlimited access to the latest tips, news and information in the HR world.

  • Workforce Technology (Bi-weekly)

    Covering the latest technology trends, tools and applications that are shaping the workforce in the 21st century. Delivered the 2nd & 4th Thursday of each month.

  • Dear Workforce (Bi-weekly)

    See what HR professionals are asking, and what Workforce Management experts are saying. Delivered the 1st and 3rd Thursday of each month.

  • Workforce Benefits (Weekly)

    Stay current on all aspects of employee benefits, from health care to retirement issues. Delivered on Wednesdays.

  • Workforce Week (Weekly)

    Free weekly update on the trends in HR and new tools added to Workforce.com. Delivered each Tuesday.

  • Workforce Talent (Monthly)

    See the recruiting, talent development and retention strategies of top companies and get the resources for effective talent management. Delivered the 2nd Monday of each month.

  • Workforce Training (Monthly)

    Stay current on the latest strategies and resources for training and developing your workforce talent. Delivered the 3rd Monday of each month.

HR Jobs

View All Job Listings

Search