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Work hours for Sales People when in the Office
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Work hours for Sales People when in the Office
Discuss workforce management, performance management, retention, communication, motivation, contributing to business results and other topics.
We have a 20 person office including 6 Outside Sales People. Our office hours are 8:00 AM - 5:00 PM. When outside sales people come to the office for a day (meetings, no appointments, etc.) they come
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Forums » Topic Forums » General Forum » Work hours for Sales People when in the Office
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Work hours for Sales People when in the Office
posted at 1/26/2011 3:14 AM EST
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Posts: 9
First: 12/2/2004 Last: 1/27/2011 |
We have a 20 person office including 6 Outside Sales People. Our office hours are 8:00 AM - 5:00 PM. When outside sales people come to the office for a day (meetings, no appointments, etc.) they come in and leave whenever they like (i.e. arrive at 8:45 AM, leave at 3:45 PM) This is causing resentment among the remaining staff who have to strictly adhere to the normal hours. Any thoughts? |
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Work hours for Sales People when in the Office
posted at 1/26/2011 4:48 AM EST
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Posts: 2442
First: 2/12/2000 Last: 9/14/2011 |
I would offer them the same opportunity to be outside sales staff with the same compensation package based on closed sales.
Good sales staff are worth their weight in precious metals. There ability to sell your products outweigh others concerns about how many hours they work. It is not the hours you are paying them for but rather their sales. Who cares what their hours are if in one sale they could create a years revenue? Publish sales graphs showing the gross sales volume this team is producing so that the other staff understand this is where the company revenue comes from. |
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Work hours for Sales People when in the Office
posted at 1/26/2011 5:30 AM EST
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Posts: 1771
First: 10/24/2002 Last: 9/14/2011 |
I agree with HRPro and howard7. In addition, you may face legal issues (in the areas of pay, both base and OT) if you try to set too many limits on/rules around these outside sales reps' working hours. |
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Work hours for Sales People when in the Office
posted at 1/26/2011 5:35 AM EST
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Posts: 562
First: 11/12/2009 Last: 9/14/2011 |
Sorry, got interrupted.
In addition to the comments above, i would submit that when they're out selling, your reps are working more hours than just the 8 - 5 routine of your office. Your very successful reps are probably working a lot more than 8 - 5. |
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Work hours for Sales People when in the Office
posted at 1/27/2011 5:21 AM EST
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Posts: 544
First: 9/27/2004 Last: 9/13/2011 |
I agree with the others, there is a lack of appreciation for what everyone brings to the table. These kinds of petty resentments should never be tolerated or pandered to - it only makes things worse. |
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Work hours for Sales People when in the Office
posted at 2/1/2011 5:01 AM EST
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Posts: 1
First: 2/1/2011 Last: 2/1/2011 |
I faced this situation in a small office with blended sales and administrative staff. Where it made business sense and where I knew the effort wouldn't be wasted, I paired office staff with a salesperson for a long day in field, visiting customers. They came back exhausted and with a more well developed sense of shared empathy. Good luck! |
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