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sick leave/attendance policies
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sick leave/attendance policies
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I'm new to the call center industry, and we are looking to revamp our current sick leave/attendance policies. I'm looking for best practices in the call center/retail/customer service industries
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Forums » Topic Forums » General Forum » sick leave/attendance policies
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sick leave/attendance policies
posted at 2/16/2012 7:15 PM EST
on Workforce Management
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Posts: 3
First: 2/16/2012 Last: 3/14/2012 |
I'm new to the call center industry, and we are looking to revamp our current sick leave/attendance policies. I'm looking for best practices in the call center/retail/customer service industries to update from. Any ideas, copies of policies would be greatly appreciated, and I'm willing to do the same in the future on other topics. I can be reached off line at 877-900-9764 or lynn.curtis@inspyresolutions.com Thanks! |
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Re: sick leave/attendance policies
posted at 2/22/2012 4:08 PM EST
on Workforce Management
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Posts: 1
First: 2/22/2012 Last: 2/22/2012 |
In Response to sick leave/attendance policies: I'm new to the call center industry, and we are looking to revamp our current sick leave/attendance policies. I'm looking for best practices in the call center/retail/customer service industries to update from. Any ideas, copies of policies would be greatly appreciated, and I'm willing to do the same in the future on other topics. I can be reached off line at 877-900-9764 or lynn.curtis@inspyresolutions.com Thanks! Posted by lynncurtis Before you spend a lot of time revamping your attendance policies, make sure management has the will to enforce them. Nothing is more of a time sponge than all the effort it takes to research, review and rewrite policies that will effectively be ignored. Ask around in casual conversation to get the real scoop and not the official line. Good Luck. |
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Re: sick leave/attendance policies
posted at 2/23/2012 10:24 AM EST
on Workforce Management
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Posts: 30
First: 11/3/2011 Last: 2/12/2013 |
If you plan to revise your attendance/time off policies I'd first: 1) Look at what issues you're having with the current one. Are their problems or abuses that need fixing? 2) I'd talk to other call center HR pros in your area to see what's competitive. benefits surveys might prove helpful too. 3) You haven't exactly been overwhelmed with response here so I think I'd try re-posting the question on a few other boards to get some input. |
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Re: sick leave/attendance policies
posted at 3/7/2012 1:56 PM EST
on Workforce Management
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Posts: 3
First: 2/16/2012 Last: 3/14/2012 |
Thanks for the responses, are you willing to share your policies? There are some problems that need to be addressed, one of the reasons for the post was to not reinvent the wheel if I can pull ideas from other companies! |
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Re: sick leave/attendance policies
posted at 3/7/2012 5:46 PM EST
on Workforce Management
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Posts: 1
First: 3/7/2012 Last: 3/7/2012 |
In Response to sick leave/attendance policies: I'm new to the call center industry, and we are looking to revamp our current sick leave/attendance policies. I'm looking for best practices in the call center/retail/customer service industries to update from. Any ideas, copies of policies would be greatly appreciated, and I'm willing to do the same in the future on other topics. I can be reached off line at 877-900-9764 or lynn.curtis@inspyresolutions.com Thanks! Posted by lynncurtis I will email you a copy of our Best Practices in Call Center Leadership: Managing the Cost of Absence which is a bit dated (2005) but I think will still serve you well. We (Disability Management Employer Coalition) have many white papers on best practices in disability and absence, as well as hundreds of members to network with who are in similar situations. Good luck! Marcia Carruthers, CEO/President, DMEC |
Forums » Topic Forums » General Forum » sick leave/attendance policies
