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Loaded AHT
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Loaded AHT
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Can any body help me in understanding wat is Loaded AHT? in terms of WFM
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Loaded AHT

posted at 1/13/2008 4:19 AM EST
Posts: 1
First: 1/13/2008
Last: 1/13/2008
Can any body help me in understanding wat is Loaded AHT? in terms of WFM
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Loaded AHT

posted at 4/14/2009 12:23 AM EDT
Posts: 1
First: 4/14/2009
Last: 4/14/2009
Hi Varun,

AHT = (ACD + Hold Time + ACW)/Calls Answered

Loaded AHT = (ACD + Hold Time + ACW + Out call Time) / Calls Answered
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