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Customer Service Training
Training & Organizational Development
Customer Service Training
A forum for exchanging ideas about skills training, leadership training, management training, compliance training, e-learning, as well as organizational development and effectiveness.
Can anyone provide me with some good resources to use to develop a customer service training session?
Thank you!
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Forums » Topic Forums » Training & Organizational Development » Customer Service Training
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Customer Service Training
posted at 11/14/2008 6:08 AM EST
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Posts: 1
First: 11/14/2008 Last: 11/14/2008 |
give em the pickle is a good one, but if you have customer service trainings yearly it gets old. We only show it in orientation. There is a follow up video that goes with give em the pickle, called, what's your pickle. Right now, I am just trying to go back to basics and create workshops. What is it that they deal with day in and day out. What can they do to problem solve, and then turn it into a game. Jeopardy, spin the wheel, something that energizes. Our service is face to face so smiling is very important. I have a smile powerpoint of goofy pictures to help them as to what to think of to make themselves smile naturally.
Online activities were all kinda not worth using, at least what I could find. Like i said, go back to what your people deal with on a daily basis, create something out of that. |
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Customer Service Training
posted at 11/22/2008 4:40 AM EST
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Posts: 1
First: 11/22/2008 Last: 11/22/2008 |
You can find some free resources and exercises relevant to customer service skills and client management on www.skillsconverged.com. You can also check out the new customer service course on there which has been getting great reviews so far.
Good luck Chelsea |
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