Forums

Activities for customer service
Training & Organizational Development
Activities for customer service
A forum for exchanging ideas about skills training, leadership training, management training, compliance training, e-learning, as well as organizational development and effectiveness.
Hi I am looking for some activities on customer service/orientation for the following job roles: 1. Onsite employees (who deal with customers face-to-face daily to negotiate, get requirements fo
0
Cat:Topic ForumsForum:ForumId58
Cat:Topic ForumsForum:ForumId58Discussion:DiscussionId35049

Forums » Topic Forums » Training & Organizational Development » Activities for customer service

You must be logged in to contribute. Log in | Register
 
Forums  »  Topic Forums  »  Training & Organizational Development  »  Activities for customer service

Activities for customer service

posted at 8/25/2008 10:29 PM EDT
Posts: 1
First: 8/25/2008
Last: 8/25/2008
Hi

I am looking for some activities on customer service/orientation for the following job roles:

1. Onsite employees (who deal with customers face-to-face daily to negotiate, get requirements for projects etc)
2. Technical helpdesk
3. Offshore employees (who have generally email and telephone communication with customers for project updates, query resolution etc)

Thanks

Srovona
New post Reply to this post

Activities for customer service

posted at 8/28/2008 6:22 AM EDT
Posts: 5
First: 8/28/2008
Last: 10/1/2008
You might want to try role plays- First do a "Bad" customer service role paly- then flip it around and do a good.
I often find that as a warm-up it works well to ask everyon about their worst customer service experience. There are some great stories out there.
New post Reply to this post

Forums » Topic Forums » Training & Organizational Development » Activities for customer service

Daily Q&A

How to Address Flagging Motivation?

How do I increase motivation levels in the department? How do I brand my business unit as an attractive place to work? I have top-notch IT professionals in my business unit who feel they are "children of a lesser God" because they are non-billable resources and do not get plum postings abroad, nor the glamour that goes with them. As a result, their motivation suffers.

—-- Feeling Their Pain, human resources generalist, software/services, Mumbai, India

Read Answer

Stay Connected

Join our community for unlimited access to the latest tips, news and information in the HR world.

  • Workforce Technology (Bi-weekly)

    Covering the latest technology trends, tools and applications that are shaping the workforce in the 21st century. Delivered the 2nd & 4th Thursday of each month.

  • Dear Workforce (Bi-weekly)

    See what HR professionals are asking, and what Workforce Management experts are saying. Delivered the 1st and 3rd Thursday of each month.

  • Workforce Benefits (Weekly)

    Stay current on all aspects of employee benefits, from health care to retirement issues. Delivered on Wednesdays.

  • Workforce Week (Weekly)

    Free weekly update on the trends in HR and new tools added to Workforce.com. Delivered each Tuesday.

  • Workforce Talent (Monthly)

    See the recruiting, talent development and retention strategies of top companies and get the resources for effective talent management. Delivered the 2nd Monday of each month.

  • Workforce Training (Monthly)

    Stay current on the latest strategies and resources for training and developing your workforce talent. Delivered the 3rd Monday of each month.

HR Jobs

View All Job Listings

Search