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Cross Skilling Best Practices
Training & Organizational Development
Cross Skilling Best Practices
A forum for exchanging ideas about skills training, leadership training, management training, compliance training, e-learning, as well as organizational development and effectiveness.
I'm looking for some information on cross skilling best practices - examples of where this has been done well, ideal/maximum number of skills an individual should be cross skilled in. Any resources th
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Forums » Topic Forums » Training & Organizational Development » Cross Skilling Best Practices
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Cross Skilling Best Practices
posted at 9/24/2008 12:41 PM EDT
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Posts: 1
First: 9/24/2008 Last: 9/24/2008 |
I'm looking for some information on cross skilling best practices - examples of where this has been done well, ideal/maximum number of skills an individual should be cross skilled in. Any resources that you know of would be most appreciated. I work in the finance industry, but am interested in any information that's available.
Thanks, Millie Gonzalez |
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Cross Skilling Best Practices
posted at 10/15/2008 7:00 AM EDT
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Posts: 544
First: 9/27/2004 Last: 9/13/2011 |
I think Eduardo Salas, a professor at the University of Central Florida has researched and written a lot about cross training and team effectiveness.
But you are right, there isn't much information out there. From my own experience, "cross pollenting" skill sets is an effective way to optimize talent, build teamwork, and keep people stimulated. When people have a broader understanding of various roles and functions, they not only increase their own skills, they become more sensative to the needs of others and they come to value each other more. They also gain a freash perspective about their own roles. I experienced this twice as a worker bee, once in manufacturing and once in retail. There were positives and negatives both times. I can tell you the quality of the experience depends interpersonal dynamics and politics. If you introduce this as a learning model you need to have an atmosphere of trust and mutual respect. Otherwise people will not share knowledge openly. The organization's intentions have to be clear and they can't change mid-stream or trust will be broken - and it can take years to get it back. You might find some practical information in the Total Quality Management literature under teambuilding or Quality Circles. |
Forums » Topic Forums » Training & Organizational Development » Cross Skilling Best Practices
