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Service Recovery
Training & Organizational Development
Service Recovery
A forum for exchanging ideas about skills training, leadership training, management training, compliance training, e-learning, as well as organizational development and effectiveness.
I am seeking examples of service recovery training and service recovery plans that your company may have to insure employees are consistent in service recovery delivery. Please feel free to email copi
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Forums  »  Topic Forums  »  Training & Organizational Development  »  Service Recovery

Service Recovery

posted at 1/30/2009 9:34 AM EST
Posts: 2
First: 1/30/2009
Last: 1/30/2009
I am seeking examples of service recovery training and service recovery plans that your company may have to insure employees are consistent in service recovery delivery. Please feel free to email copies directly to joyce.jacobson@allina.com
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Forums » Topic Forums » Training & Organizational Development » Service Recovery

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How to Address Flagging Motivation?

How do I increase motivation levels in the department? How do I brand my business unit as an attractive place to work? I have top-notch IT professionals in my business unit who feel they are "children of a lesser God" because they are non-billable resources and do not get plum postings abroad, nor the glamour that goes with them. As a result, their motivation suffers.

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