Forums
Bad Speaker Rating
Training & Organizational Development
Bad Speaker Rating
A forum for exchanging ideas about skills training, leadership training, management training, compliance training, e-learning, as well as organizational development and effectiveness.
How do you handle providing constructive criticism to a speaker who repeatedly receives low scores? I want her to be open to the suggestions and not get defensive. Any suggestions on how to handle?
0
Cat:Topic ForumsForum:ForumId58
Cat:Topic ForumsForum:ForumId58Discussion:DiscussionId35923
Forums » Topic Forums » Training & Organizational Development » Bad Speaker Rating
|
Bad Speaker Rating
posted at 7/9/2009 4:29 PM EDT
|
Posts: 79
First: 3/19/2008 Last: 10/15/2009 |
Well then the speaker may have an impossible job. Are the evals specific in what the weaknesses are, or just general like -- don't like. If the latter they will not be much use. If the former, go over the different areas separately and ask the speaker how they can improve/ what resources would help.
Since you call them a speaker instead of trainer I wonder if you have the right person for this overwhelming task |
|
|
Bad Speaker Rating
posted at 7/10/2009 8:00 AM EDT
|
|
Posts: 464
First: 6/30/2004 Last: 11/22/2010 |
I think you could approach this as a development opportunity. One of the first things I do in these types of scenarios is to prepare the recipient for the news. I say something like "This might be difficult for you to hear, but please do not personalize it as all we are trying to do is improve the delivery of information to our employees. The better we get at this task, the better the information is assimilated and dealth with."
Or words to that effect. We want the audience to focus on the content and not to shoot the messenger. Lots of tools are available to help deliver content and there are lots of proven methods to do so. Power point used to have lots of examples of agenda and tips about delivering various types of information. All canned right in the software. |
|
|
Bad Speaker Rating
posted at 7/14/2009 5:53 AM EDT
|
|
Posts: 19
First: 2/13/2008 Last: 7/27/2009 |
I am unclear why the speaker does not receive a copy of the evaluations so she can receive direct feedback from her audiences.
Additionally: Trying to fashion feedback so as to prevent another party from becoming defensive is the road to hell. |
|
|
Bad Speaker Rating
posted at 7/14/2009 6:43 AM EDT
|
|
Posts: 5
First: 5/12/2006 Last: 7/14/2009 |
The speaker does receive a copy of the evaluation. It has been revealed over the last week that she doesn't pay attention to them (straight from her own mouth!). I have some work ahead of me.
I am going to approach it from a developmental perspective. I am hopeful she will be open to the information. Thanks for all the help! |
|
|
Bad Speaker Rating
posted at 8/19/2009 11:59 AM EDT
|
|
Posts: 50
First: 11/21/2005 Last: 11/2/2009 |
I agree about changing speakers, the fact that she says admits to not paying attention to ratings tells me she may not care about doing a better job and that is a problem for learners. Why should they care if the speaker doesn't?
But is it possible that the topic itself is loaded? Sometimes people resist change and shoot the messenger. If that's the case, I would recommend using someone with more authority to assist with sending the message. Or it could be that the speaker has important technical skills and poor presentation skills. Are learners doing what they are supposed to do after training? If they are, favorable reaction ratings aren't a factor. |
|
|
Bad Speaker Rating
posted at 8/26/2009 6:19 AM EDT
|
|
Posts: 2
First: 8/26/2009 Last: 8/26/2009 |
Have you considered the option of suggesting the speaker take a training course? You can look into toastmaster groups or your local Universities that have extension courses that target training of this nature. It could be a lack of tools this person has in order to perform the tasks at hand. Giving your employees the tools they need is generally the first step to allowing them to be successful. |
Forums » Topic Forums » Training & Organizational Development » Bad Speaker Rating
