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Shut Up, We’re Listening
Even when companies solicit employee feedback, most don’t use it to change things, a survey says.
Communication: There are two ways to assess the following research: It’s either
OK news, or it’s terrible. According to Opinion Research in Princeton, New
Jersey, 51 percent of all companies actively solicit their employees’ input on
key business issues. At 75 percent, companies in the financial services sector
are more likely to rely on surveys to gauge their workforces. Only 45 percent of
manufacturers do so, according to the poll of 800 people. But taking feedback
from employees is only half the battle. Of companies that ask workers to share
their perceptions of the workplace, about half fail to use the responses to
enact meaningful change. —Garry Kranz
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Index: Quick Takes — June 5, 2007
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