Shut Up, We’re Listening

Communication: There are two ways to assess the following research: It’s either OK news, or it’s terrible. According to Opinion Research in Princeton, New Jersey, 51 percent of all companies actively solicit their employees’ input on key business issues. At 75 percent, companies in the financial services sector are more likely to rely on surveys to gauge their workforces. Only 45 percent of manufacturers do so, according to the poll of 800 people. But taking feedback from employees is only half the battle. Of companies that ask workers to share their perceptions of the workplace, about half fail to use the responses to enact meaningful change.