Research suggests employees will abandon company policies if they have a better solution.
By Garry Kranz Comments 0 | Recommend 0
The Value of Managers: Workers at large American companies rely more on one
another than on management to solve problems and get business done. In fact,
workers often will forgo company rules altogether and do things their own way if
they believe it is more effective at completing work, according to Katzenbach
Partners, a New York-based management consulting firm.
Nearly two-thirds
“rely on themselves and co-workers to provide solutions and solve problems,”
with only 30 percent turning to supervisors or managers. And 37 percent say they
sometimes ignore company rules “because they’ve developed better ways of getting
work done.” The survey of 510 workers, which was released in July, suggests
companies can boost retention of key employees by granting them autonomy to work
independently of formal organizational rules.
Workforce Management contributing editor Garry Kranz is based in Richmond, Virginia. E-mail editors@workforce.com to comment.
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