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How Do We Develop Specialized Competencies?

August 29, 2014

How do we develop competencies for lenders? We thought about doing it around loan origination, but that seems too volatile. Plus, we don't want people pushing loans just to meet performance objectives. Any hints on how we can tackle specialized competencies such as this?

— Competencies on Loan, Polokane, South Africa


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Can a Development Plan Reduce Turnover?

July 10, 2014

Our company is coping with average turnover of 40 percent. Could HR make a development plan that effectively reverses this trend?

— Failure to Communicate, telecommunications, Santiago, Chile


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How Do We Make a Supervisor Deal With a Problem Employee?

June 30, 2014

We have a problem that needs resolution right away. One of our supervisors avoids dealing with a problem employee, who tends to bully others into accepting his ideas and resists collaborating with his co-workers. Each time a complaint is brought forward, this supervisor buries his head in the sand. What kind of training or intervention should we provide? How do we raise this delicate issue?

— Intimidated by the Problem, human resources specialist, nonprofit, Washington, D.C.


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