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FACE-TO-FACE TRAINING
Counter Intuition at FedEx Kinko’s
The business services business needs to bolster its customer service scores, and so is mandating in-person training classes for all employees. They are meant to underscore the importance of personal interaction when serving store clients
Read more about how FedEx Kinko’s is using training to improve its customer service.
Also:
Performance-Based Training Versus Content-Based Training: Which Provides the Greatest Return on Investment?
Dear Workforce: What Impact Does Career Development Exert on Employee Performance?
Dear Workforce: How Do We Build a Culture of Customer Service?
Results-Oriented Customer Service Training |
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LEADERSHIP DEVELOPMENT
BAE Systems Puts a Spin on Career Growth
The aerospace and defense company and its employees both make a significant commitment in this program. During a three-year period, participants agree to switch to a new job every year, taking on stretch assignments to learn the business.
Read more about how BAE Systems helps it employees grow in their jobs.
Also:
Developing Future Leaders
Dear Workforce: How Do We Use Performance Tools to Keep Employees Motivated?
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NEWS AND EVENTS
Quick Takes
Pod People: Content will be delivered through a series of two-minute modules that focus on specific skill sets built around strengthening the company’s brand.
Click
here to read more.
Managers Eye Pay and Perks, Ignore Training:
In a survey of European employers, only 36 percent considered themselves responsible for making sure workers follow through on career development suggestions.;
Click
here to read more.
No Blighs Need Apply: The British Royal Navy and the Chartered Management Institute are teaming to turn sailors into groundbreaking leaders.
Click
here to read more.
Logged In for Learning: Distance learning continues to come of age as a viable option for business professionals. Duke University, Johns Hopkins University and Stanford University are among the prestigious institutions to recently introduce online degree programs.
Click
here to read more. |
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DISCUSSION
Showing Movies for Training Purposes
Posted in the
Training & Organizational Development Forum:
A reader writes: "We are revamping some of our instructor-led
classes and have a few movies in mind that demonstrate a
point we are trying to make. How much of a movie can we
show for training purposes before we need to purchase
the umbrella license/pay royalties?"
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METRICS
Skills Shortage
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Top 10 jobs that employers are having difficulty filling, 27 countries, 2007 |
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1. Sales representatives |
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2. Skilled manual trades |
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3. Technicians (production/operations/engineering, maintenance) |
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4. Engineers |
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5. Accounting/finance staff |
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6. Laborers |
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7. Production operators |
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8. Drivers |
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9. Management/executives |
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10. Machinists/machine operators |
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Note: Survey of 36,629 employers. |
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Source:
Manpower
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Retaining Top Employees |
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Percentage of HR executives and employees reporting reasons that top-performing employees leave the organization, 2006 |
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Top Performing Employees |
Employers |
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Pay |
71% |
45% |
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Promotion opportunity |
33 |
68 |
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Work/life balance |
26 |
25 |
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Stress |
24 |
8 |
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Career development |
23 |
66 |
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Health care benefits |
22 |
0 |
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Length of commute |
18 |
4 |
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Nature of work |
18 |
8 |
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Retirement benefits |
17 |
2 |
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Company culture |
13 |
10 |
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Relationship with supervisor/manager |
8 |
31 |
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Note: Survey of 262 large U.S. companies and 1,100 top-performing employees. Numbers don’t total 100% because each respondent chose three reasons. |
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Source:
Watson Wyatt Worldwide
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