|
|
| |
|
|
|
|
|
| |
|
|
|
|
|
|
|
|
|
|
| |
|
TRAINING TOPICS
|
|
Grouped by topics, here are hundreds of articles, policies,
and assessments in the Workforce Management Research
Center.
Topic Index
●
Basic Skills Training
●
Behavioral Training
●
Employee Career Development
●
Training Technology
Connect with other human resource professionals in the
Workforce Management Community Center. Exchange
ideas about skills training, leadership training, management
training, compliance training, e-learning, as well as
organizational development and effectiveness.
Topic Forum
●
Training
& Organizational Development
|
|
VENDOR DIRECTORIES
|
|
Find the vendor you need. Browse or search by keyword
through product and service listings:
Training
●
Behavioral/Interpersonal Skills
●
Career Development
●
Computer Skills Training
●
Computer, Internet, Intranet-based
●
Conference/Meeting Sites
●
Consultants/Trainers
●
Culture and Language
●
Executive/Professional Education
●
HR Education Programs
●
Leadership Training
●
Presentation Equipment and Tools
●
Sexual Harassment
●
Training Management Software
|
|
|
|
|
|
MORE THAN A 'SMOOTH
LINE'
Sales Training Gets the Hard Sell
Selling requires much more than just
product knowledge and a glib tongue. Many companies, including
Farmers Insurance Group and Toro, are trying to grow their own
sales teams by using behavioral competencies to teach desired
selling skills.
Read more about sales training at companies like Farmers Insurance
and Toro.
Also:
Trane Changes Its Business Climate
Recruiting the Closer: Dealing With a Deal Maker
Training Proves Its Worth
|
LINKED
TO ASSESSMENTS
Answering the Call for Training
Faced with a need for new customer service
agents, StarTek Inc. links its training programs to behavioral
assessments during the recruiting process.
Read more about StarTek's approach to call-center selection
and training.
Also:
Call Centers Find Savings Begin at Home
Going Rural: A U.S. Alternative to Offshoring
Brazil Seeks Outsourcing Dominance
|
|
|
NEWS
AND EVENTS
Quick Takes
Sliding Scores: Scores of high
school and college grads show a 'steady decline' from 1970
to 2005.
Click here to read more.
Fortune Execs Talk Training:
An online documentary miniseries highlights best practices
for training and development.
Click here to read more.
No HR Justice? Seventy percent of workers feel stiffed
on pay and advancement.
Click here to read more.
High Potential and High Risk: Those who possess leadership
traits often don't know how to make the transition from being
individual contributors.
Click here to read more.
|
DISCUSSION
Suggested Training for a Person With Interpersonal
Communication Issues?
Posted in the
Training & Organizational Development Forum:
A reader writes: "A person who works for me is excellent in
the core work she does, but has been having a lot of issues
with interpersonal communication in a work environment. She
tends to be a rather stubborn person and has a hard time seeing
other points of view. Many people feel that she talks down
to them. She acknowledges the issue at hand. She will be very
good for a while, but then slip into her old habits. Does
anyone have a suggestion as to training or anything else that
might help with this problem?"
Join the discussion.
|
METRICS
Employers Offering Language Training, 2004-2007
|
|
2004
|
2005
|
2006
|
2007
|
|
ESL (English
as a second language) classes
|
10%
|
6%
|
11%
|
11%
|
|
Foreign-language
classes
|
12%
|
9%
|
10%
|
12%
|
| Source:
SHRM
Benefits Survey, 2007 |
Employers Providing Development Opportunities,
2003-2007
|
|
2003
|
2004
|
2005
|
2006
|
2007
|
|
Employer offers
professional development opportunities (seminars courses,
conferences)
|
93%
|
93%
|
93%
|
95%
|
96%
|
|
Employer offers
professional memberships
|
85%
|
92%
|
93%
|
90%
|
91%
|
|
Employer pays
professional license application or renewal fees
(Question first asked in 2007 survey)
|
--
|
--
|
--
|
--
|
78%
|
| Source:
SHRM
Benefits Survey, 2007 |
|
| |
|
|
