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Back From The Brink

December 3, 2004
American Airlines is still experiencing financialturbulence, but the world’s biggest airline hasmanaged something amazing. It has recovered from unwise--even stupid--management decisions to win over workers and get them to buy into a more cooperative relationship that has saved millions. "The only way to build trust professionally or personally is by being trustworthy," CEO Gerard Arpey says. "I hope I’m living up to that standard."
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GM Goes Fast

March 1, 2004
Driven by changes in human resources, GM is cutting bureaucracy and cultivating a get-it-done culture. The result is innovation, action and millions of dollars in savings for the automaker.
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