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Employee Bonuses Driven By Customer Loyalty at General Motors

June 8, 2012
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For 2012, salaried workers in North America will get a year-end bonus if GM hits an internal customer-retention goal. But it is inside GM's 650-person field sales division that the customer-centric pay structure probably reflects the most striking departure from GM's past.
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Black and Blue Over Black Friday

November 23, 2011
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It seems to me retail executives are going too far, letting business objectives blot out the bigger picture about the holidays and ignoring a cultural shift away from crass commercialism.
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UnitedHealthcare opens 'Superstore'

November 9, 2011
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The insurer bills it as the nation's first comprehensive health benefits store. Considering the many questions consumers have about health care these days, it probably won't be the last.
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Lesson from Las Vegas: Bet on a Bigger Staff

October 7, 2011
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I admit that one night at a hotel is not a lot to go on. And I may be a picky guest. But I think my one-day stay at Mandalay Bay may contain a lesson in workforce planning for the Vegas resort and other companies wrestling with uneven business demand.
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All this Technology Is Harming Communication

October 4, 2011
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We know what we want to say, we know what we want it to mean, but we communicate in a way that means one thing to us but it's heard differently by the recipient. It all may be perfectly innocent but it can still cause friction and misunderstandings.
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New Group to Go to Bat for Retirement Plan Advisers

September 29, 2011
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Among other things, the National Association of Plan Advisors plans to fight to keep tax breaks for retirement savings.
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C-Suite August

October 13, 2009
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This month’s digest of who’s coming, going and moving up in the world of workforce management.
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Another Manager I’m Glad to See Go

June 10, 2009
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C-Suite January

February 27, 2009
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C-Suite January
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