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Black and Blue Over Black Friday

November 23, 2011
It seems to me retail executives are going too far, letting business objectives blot out the bigger picture about the holidays and ignoring a cultural shift away from crass commercialism.
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Lesson from Las Vegas: Bet on a Bigger Staff

October 7, 2011
I admit that one night at a hotel is not a lot to go on. And I may be a picky guest. But I think my one-day stay at Mandalay Bay may contain a lesson in workforce planning for the Vegas resort and other companies wrestling with uneven business demand.
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All this Technology Is Harming Communication

October 4, 2011
We know what we want to say, we know what we want it to mean, but we communicate in a way that means one thing to us but it's heard differently by the recipient. It all may be perfectly innocent but it can still cause friction and misunderstandings.
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C-Suite August

October 13, 2009
This month’s digest of who’s coming, going and moving up in the world of workforce management.
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