For 2012, salaried workers in North America will get a year-end bonus if GM hits an internal customer-retention goal. But it is inside GM's 650-person field sales division that the customer-centric pay structure probably reflects the most striking departure from GM's past.Read More
It seems to me retail executives are going too far, letting business objectives blot out the bigger picture about the holidays and ignoring a cultural shift away from crass commercialism.Read More
The insurer bills it as the nation's first comprehensive health benefits store. Considering the many questions consumers have about health care these days, it probably won't be the last.
I admit that one night at a hotel is not a lot to go on. And I may be a picky guest. But I think my one-day stay at Mandalay Bay may contain a lesson in workforce planning for the Vegas resort and other companies wrestling with uneven business demand.Read More
We know what we want to say, we know what we want it to mean, but we communicate in a way that means one thing to us but it's heard differently by the recipient. It all may be perfectly innocent but it can still cause friction and misunderstandings.Read More
Among other things, the National Association of Plan Advisors plans to fight to keep tax breaks for retirement savings.Read More
This month’s digest of who’s coming, going and moving up in the world of workforce management.Read More