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Workforce is a multimedia publication that covers the intersection of people management and business strategy. Our content helps HR professionals approach their jobs from a more strategic, big-picture, business-results perspective.

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Two Lawsuits Challenge New Overtime Rules

The Department of Labor’s new salary test for exempt employees is set to take effect Dec. 1, raising the salary level to qualify for certain white collar overtime exemptions from $455 per week to $913 per week. That is, it…

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Improving Customer Service

How do we change the paradigm for customer service? Our goal is to instill in employees the core values of service quality, teamwork and accountability. I know there’s no easy path, but we need a few stepping stones to get started. Our aim is to develop competencies that describe these abstract behaviors and use them to measure performance. —Stepping Stones Sought, software/services, Hyderabad, India

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