As part of a solution to deal with employee turnover, Ceridian’s HRdepartment saw an opportunity to increase employee satisfaction and retentionand improve its staffing processes. The staffing department created a quarterlysurvey in 2002 (below) to help gather information from each new hire regardingtheir satisfaction of the hiring process, training, impression of manager, andorientation.
We appreciate your feedback on this brief survey to help us understand whatwe’re doing well, and what we need to improve regarding: the interviewprocess, new hire introduction, new hire training, and job specificsatisfaction.
The survey has 34 questions and will take you 10 to 15 minutes to complete.Your answers will be kept completely confidential.
Section 1 – Pre-Employment
1. How were you recruited to Ceridian?
- Employee Referral
- External Recruitment Agency
- Ceridian Staffing Department
- Re-hire
- Worked for previous customer
- Other
2. How satisfied were you with the number of on-site interviews withCeridian?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
3. If dissatisfied, please tell us how many interviews were conducted:_________
4. How satisfied were you with the organization and scheduling of yourinterviews?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
5. How satisfied were you with the explanation of Ceridian’s benefitprogram?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
6. How satisfied were you with the length of time it took from the time youapplied to the time you were hired?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
7. During the interview process, did you receive a folder with companyinformation?
- Yes
- No
8. Overall, how satisfied were you with Ceridian’s interview process?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
Section 2 – New Hire Introduction
9. Do you work virtual (off-site)?
- Yes
- No
10. How did you receive your “first day” new hire orientation?
- Teleconference conducted by Ceridian Human Resources associate
- On-site
- Did not receive ‘first day’ orientation. If so, skip to question #14
11. How satisfied are you with the first day new hire orientation?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
12. How satisfied were you with the welcome you received from yourdepartment?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
13. How satisfied were you with the knowledge and skill of your assignedmentor or co-worker?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
- N/A
14. How satisfied are you with your manager’s ability to lead and providedirection to you?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
15. How satisfied are you with the necessary tools (i.e. computer, phone,etc.) provided to complete your job?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
16. How satisfied are you with the time it took to receive your benefitspackage?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
17. How satisfied are you with the benefits automated enrollment process?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
Section 3 – Training
18. When you were hired, what percentage of your skills matched thoserequired to perform your job?
- 100% Match
- 80% Match
- 50% Match
- 20% Match
- No Match
19. How satisfied are you with the computer-based new hire orientationtraining?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
- N/A
20. How satisfied are you with the flexibility and ease of completing thecomputer-based new hire orientation training?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
- N/A
21. How satisfied are you with the job-specific training opportunitiesprovided by the Learning and Development Organization?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
- N/A
22. How satisfied were you with the assistance of your manager in completingyour training?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
23. How satisfied were you with the availability of your mentor or co-workerto assist you in completing your training?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
- N/A
24. How satisfied are you with the length of time given to complete trainingduring work hours?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
Section 4 – Job Specific
25. How satisfied are you with how the job was described during the interviewprocess compared to what you are actually doing?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
26. How satisfied are you with the review of Ceridian’s PerformanceManagement Process with your manager?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
- N/A
27. How satisfied are you with the review of Ceridian’s goals andobjectives explained by your manager?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
- N/A
28. Considering everything, how would you rate your overall satisfaction withCeridian at this time?
- Extremely Satisfied
- Very Satisfied
- Somewhat Satisfied
- Dissatisfied
- Very Dissatisfied
29. Would you recommend Ceridian as a good place to work?
- Strongly Agree
- Agree
- Neither Agree or Disagree
- Disagree
- Strongly Disagree
30. What recommendations do you have that would improve the new hire process?
31. Please share any additional feedback or recommendations you may have.
Used with permission from Ceridian.
Workforce Online, April 2003 — Register Now!
