It takes a hard-working staff in all departments — even those not directly involved with customers — to create a relaxing and recreational environment for guests in the hospitality industry.
If that’s the case, count Dylan Choong, 36, at your service.
Choong, Starwood Hotels and Resorts Worldwide Inc.’s director of human resources, Asia-Pacific, has been working hard the past four years to bring new strategies and talent management enhancements to the organization through the Starwood Careers program.
During his tenure, the development program has doubled with a reported 65 percent promotion rate for executive graduates of the program.
“Against a diverse spread of regions, languages and cultures, his work involves directly with GMs [general managers] and directors of HR to influence the development of 14,000 associates and evolve organizational culture to one that is performance-driven, engaging and caring,” wrote Francis Tan, vice president of learning and talent management at MGM Macau.
Caring is what hospitality is all about.