When Providence Service Corp. acquired four new companies, the Tucson, Arizona-based company needed a system to align initiatives. Enter the “Change Management Playbook,” created by Justina Sanchez-Uzzell.
The guide uses a set of flexible protocols to accelerate the acceptance of change while aligning the acquired companies into Providence Service, which provides
and manages government-sponsored human resources services.
Sanchez-Uzzell, 36, said the guide is intended to help identify how the acquired company and its employees are adapting. By first identifying where the companies connect, Sanchez-Uzzell then wraps that critical connection into the change initiatives.
Warren Rustand, Providence’s former CEO who stepped down in June but remains a senior adviser, said that Sanchez-Uzzell focuses on ensuring that managers value their people.
Her inclusive leadership approach comes from the organization’s value placed in diversity and inclusion.
Sanchez-Uzzell has also focused on succession planning. She said she looked at evidence-based best practices and aligned it with her culture of valuing people, and it became clear that leaders will be driving their particular segment of human services and health care.
To identify future leaders, her team built models of succession based on evaluations of employees. Skill sets are plotted against time to plan for building those skills. This allows her to plan for the future.
“It’s important at all levels to get the organization bought into any initiative,” she said. “But when it comes to HR, I think it’s even more important to have leaders understand” why certain things happen.