To Wendy Smith, today’s worker is much like a consumer, shopping for employer brands just as they do products and services outside of work. It is to that end that Smith, head of new employee experiences at technology firm NCR Corp., has remodeled how the company thinks about new employee onboarding.
Since 2014, Smith, 39, has built an onboarding effort, NCR First Steps, that has set a new consumer-employee mindset for the more than 5,000 employees annually that come to work for NCR — a mindset that, according to colleagues, has been applied to develop other human resources programs at the company.
“Wendy Smith is an ultimate game changer,” wrote consultant Kevin Finke. “She’s that highly engaged professional who makes innovation seem almost effortless, and she always has a knack for shifting the ways things are done.”