Her work includes organizational change implementations at organizations such as the U.S. Holocaust Memorial Museum, the Transportation Security Administration, the U.S. Environmental Protection Agency and the U.S. Commerce Department.
Duff’s approach to change management is grounded in using communication and transparency to engage staff and leadership, secure buy-in and guide employees through the various transitions necessary for successful, lasting change. In a recent project, the 38-year-old Eagle Hill senior director led a customized change strategy for an organization wherein she oversaw leadership and staff training, stakeholder outreach efforts and communications support. The initiative yielded a 65 percent increase in internal hiring satisfaction metrics and halved the organization’s hiring timeline.
Colleagues said Duff is invaluable for her ability to promote the company’s culture of collaboration, creativity and unconventional client delivery and empower colleagues to create an environment of shared ownership.
“Jen takes an unwavering personal interest in the growth of her team members,” said Eagle Hill Manager Jordan Henry in his recommendation letter. She “has challenged me to go outside my comfort zone, try new approaches and grow professionally.”