Mercer, a global consulting leader in talent, health, retirement and investments, partnered with Active Ops Management to create MercerPulse. The initiative was designed to make sure Mercer’s business had consistent operations practices throughout its geographically diverse company.
Specifically, the firm looked to empower managers to guide colleagues, introduce common standardization of operational routines, set precise performance goals and expectations, among other things. MercerPulse helped foster these practices by preparing individual contributors and managers with the necessary tools and skills. MercerPulse also enabled the company to achieve a target of 10 percent capacity realization with 12 months. Ultimately, this ensures a business can becomes more agile and deliver back cost benefits, which leads to profitable growth.