New Horizons’ online pre-employment test allows HR to spend more face-to-face time with those most likely to succeed.
Articles by Sarah Fister Gale
Telvista has to train groups of reps to specialize in specific types of calls, based on the client’s products, services, and support offerings.
Boise’s new hires may spend eight weeks or more in training before dealing directly with customers.
Time Warner Cable puts all of the customer-service division’s supervisors through behavioral-interviewing training.
Holloran & Sage diversity reps help employees research cultural or work/life questions.
Diversity programming at The Oath focuses on services that are customized to fit the personal needs of employees and clients.
United Technologies Corporation’s diversity programs include mentoring, forums for women and minorities, and training.
GKN’s payroll department was streamlined from three sites to one, reducing staff by half. The HR team was also centralized and reduced by 20 percent.
It’s tough recruiting for the hydraulic and pneumatic products business.
Compared with the few and mediocre responses garnered from newspaper ads, Internet recruiting was the answer for this small non-profit association.