Each year snack company Mondelez sends 15 employees to Ghana to embed themselves in and learn about the cocoa supply chain which contributes to the company’s products. Begun in 2013, the Joy Ambassador program — part of the company’s Cocoa Life program — takes employees from a variety of departments to farm and work in Ghanaian cocoa communities where they engage with stakeholders of the cocoa supply chain, including village chiefs, cocoa buyers and local officials. They also teach these stakeholders business skills they want to improve, like people management, business planning and budgeting.
Workforce’s production team went to Deerfield, IL, where Mondelez International is headquartered, to learn more about the skills exchange program. Here, Kelly France, Mondelez’s senior manager of global community involvement and employee engagement, and Christine McGrath, the company’s chief well-being, sustainability, and public and government affairs officer, share information and practical advice on topics like how companies can ensure that a skills exchange program will be successful, the role leadership plays in these programs, and the overall value of a skills exchange program. Also, Joy Ambassador participant Paul Williams shares his own experience learning and teaching in a different culture.
Video production: Nina Howard and Andrew Kennedy Lewis