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Workforce 1002016 Workforce 100: Ranking the World’s Top Companies for HR

American Express, which has made the list all three years, takes the top spot in this year’s list of top companies for HR.

To excel at everything from talent management to recruiting to benefits to diversity is not an easy task. To shine in those areas year after year is exemplary.

Now in its third year, the Workforce 100 recognizes companies that excel in various areas of human resources during the course of the previous year. To determine which companies make the list, Workforce editors work with researchers from the Human Capital Media Advisory Group, the magazine’s research arm.

To find out which companies are the best for HR management, the research team created a statistical formula to shift through publicly available data on HR performance to separate the best from the rest. This year, to give employees more of a “say,” we’ve asked recruiting and job review website Glassdoor Inc. to provide data on what workers are saying about the companies that made our short list. From there, we combined that information with the public data available to create our 2016 Workforce 100 list.

American Express Inc. was the top company on this year’s list, and it has made the list all three years. Thirty-three other companies have also made all of the lists.

What interested us was that, even though the criteria have changed each year, there are a number of companies that continue to make the Workforce 100 list.

We decided to take a closer look at what some of these companies are doing to create a culture that their people can be proud of. To get the  scoop, Associate Editor Sarah Sipek interviewed executives from companies such as AT&T Inc., Accenture and Cisco Systems Inc.

We congratulate all the companies that made this year’s Workforce 100 list.

—James Tehrani, managing editor

WF_100_2016_Logo_FINAL-01

American Express Inc.

Industry: Financial services

Number of Employees: 55,000

Performance Index: 9.653

Headquarters: New York

Google Inc.

Industry: Technology

Number of Employees: 62,000

Performance Index: 9.561

Headquarters: Mountain View, California

Accenture

Industry: Consulting services

Number of Employees: 373,000

Performance Index: 9.432

Headquarters: Chicago

USAA

Industry: Insurance

Number of Employees: 28,000

Performance Index: 9.176

Headquarters: San Antonio

AT&T Inc.

Industry: Telecommunications

Number of Employees: 281,000

Performance Index: 9.066

Headquarters: Dallas

IBM Corp.

Industry: Technology/Consulting Services

Number of Employees: 378,000

Performance Index: 9.048

Headquarters: Armonk, New York

General Electric Co.

Industry: Power/Consumer Products

Number of Employees: 305,000

Performance Index: 9.042

Headquarters: Fairfield, Connecticut

Procter & Gamble Co.

Industry: Consumer products

Number of Employees: 110,000

Performance Index: 8.729

Headquarters: Cincinnati

Nike Inc.

Industry: Consumer products

Number of Employees: 63,000

Performance Index: 8.695

Headquarters: Beaverton, Oregon

KPMG

Industry: Professional services

Number of Employees: 174,000

Performance Index: 8.690

Headquarters: Amstelveen, Netherlands

Lockheed Martin

Industry: Aerospace/defense

Number of Employees: 126,000

Performance Index: 8.654

Headquarters: Bethesda, Maryland

Johnson & Johnson

Industry: Pharma/consumer products

Number of Employees: 127,000

Performance Index: 8.642

Headquarters: New Brunswick, New Jersey

Genentech Inc.

Industry: Biotechnology

Number of Employees: 14,000

Performance Index: 8.583

Headquarters: South San Francisco, California

Deloitte

Industry: Consulting services

Number of Employees: 225,000

Performance Index: 8.559

Headquarters: New York

Facebook Inc.

Industry: Social media

Number of Employees: 13,000

Performance Index: 8.54

Headquarters: Menlo Park, California

Goldman Sachs Group Inc.

Industry: Financial services

Number of Employees: 37,000

Performance Index: 8.536

Headquarters: New York

Marriott International Inc.

Industry: Lodging/hospitality

Number of Employees: 128,000

Performance Index: 8.504

Headquarters: Bethesda, Maryland

Intel Corp.

Industry: Technology

Number of Employees: 107,000

Performance Index: 8.496

Headquarters: Santa Clara, California

Capital One Financial Corp.

Industry: Financial services

Number of Employees: 45,000

Performance Index: 8.452

Headquarters: McLean, Virginia

Cisco Systems Inc.

Industry: Technology

Number of Employees: 71,000

Performance Index: 8.361

Headquarters: San Jose, California

Coca-Cola Co.

Industry: Consumer products

Number of Employees: 123,000

Performance Index: 8.204

Headquarters: Atlanta

JPMorgan Chase & Co.

Industry: Financial services

Number of Employees: 235,000

Performance Index: 8.086

Headquarters: New York

Quicken Loans Inc.

Industry: Financial services

Number of Employees: 12,000

Performance Index: 8.070

Headquarters: Detroit

salesforce.com inc.

Industry: Software

Number of Employees: 19,000

Performance Index: 8.060

Headquarters: San Francisco

U.S. Bank

Industry: Banking

Number of Employees: 65,000

Performance Index: 8.001

Headquarters: Minneapolis

Apple Inc.

Industry: Technology

Number of Employees: 110,000

Performance Index: 7.910

Headquarters: Cupertino, California

Comcast Corp.

Industry: Telecommunications

Number of Employees: 153,000

Performance Index: 7.908

Headquarters: Philadelphia

3M Co., The

Industry: Consumer products

Number of Employees: 89,000

Performance Index: 7.889

Headquarters: St. Paul, Minnesota

Verizon Communications

Industry: Telecommunications

Number of Employees: 173,000

Performance Index: 7.888

Headquarters: New York

Qualcomm Inc.

Industry: Telecommunications

Number of Employees: 33,000

Performance Index: 7.863

Headquarters: San Diego

Boston Consulting Group

Industry: Consulting services

Number of Employees: 11,000

Performance Index: 7.807

Headquarters: Boston

Cummins Inc.

Industry: Manufacturing

Number of Employees: 55,000

Performance Index: 7.789

Headquarters: Columbus, Indiana

Royal Dutch Shell

Industry: Energy

Number of Employees: 93,000

Performance Index: 7.780

Headquarters: The Hague, Netherlands

PricewaterhouseCoopers

Industry: Consulting services

Number of Employees: 208,000

Performance Index: 7.770

Headquarters: New York

EMC Corp.

Industry: Computer storage

Number of Employees: 72,000

Performance Index: 7.765

Headquarters: Hopkinton, Massachusetts

Wells Fargo & Co.

Industry: Financial Services

Number of Employees: 265,000

Performance Index: 7.748

Headquarters: San Francisco

SAS Institute Inc.

Industry: Information technology

Number of Employees: 14,000

Performance Index: 7.746

Headquarters: Cary, North Carolina

Boeing Co.

Industry: Aviation

Number of Employees: 159,000

Performance Index: 7.715

Headquarters: Chicago

Booz Allen Hamilton Inc.

Industry: Consulting services

Number of Employees: 23,000

Performance Index: 7.707

Headquarters: McLean, Virginia

Nationwide Mutual Insurance Co.

Industry: Insurance

Number of Employees: 33,000

Performance Index: 7.678

Headquarters: Columbus, Ohio

PepsiCo Inc.

Industry: Consumer products

Number of Employees: 263,000

Performance Index: 7.668

Headquarters: Purchase, New York

Walt Disney Co.

Industry: Mass media/entertainment

Number of Employees: 185,000

Performance Index: 7.621

Headquarters: Burbank, California

Delta Air Lines Inc.

Industry: Airline

Number of Employees: 84,000

Performance Index: 7.597

Headquarters: Atlanta

Bain & Co.

Industry: Consulting services

Number of Employees: 6,000*

Performance Index: 7.594

Headquarters: Boston

Publix Super Markets Inc.

Industry: Retail

Number of Employees: 180,000

Performance Index: 7.587

Headquarters: Lakeland, Florida

MasterCard Inc.

Industry: Financial services

Number of Employees: 11,000

Performance Index: 7.553

Headquarters: Purchase, New York

Starbucks Corp.

Industry: Consumer products/retail

Number of Employees: 238,000

Performance Index: 7.498

Headquarters: Seattle

UPS Inc.

Industry: Package delivery/freight

Number of Employees: 444,000

Performance Index: 7.453

Headquarters: Atlanta

Monsanto Co.

Industry: Agricultural biotech

Number of Employees: 23,000

Performance Index: 7.427

Headquarters: St. Louis

Southwest Airlines Co.

Industry: Airline

Number of Employees: 50,000

Performance Index: 7.416

Headquarters: Dallas

BASF

Industry: Chemicals

Number of Employees: 112,000

Performance Index: 7.412

Headquarters: Ludwigshafen, Germany

Dell Inc.

Industry: Technology

Number of Employees: 109,000*

Performance Index: 7.366

Headquarters: Round Rock, Texas

Wegmans Food Markets Inc.

Industry: Retail

Number of Employees: 45,000

Performance Index: 7.358

Headquarters: Rochester, New York

Chevron Phillips Chemical

Industry: Chemicals

Number of Employees: 5,000

Performance Index: 7.320

Headquarters: The Woodlands, Texas

Hyatt Hotels Corp.

Industry: Lodging/hospitality

Number of Employees: 97,000

Performance Index: 7.319

Headquarters: Chicago

QuikTrip Corp.

Industry: Retail

Number of Employees: 20,000

Performance Index: 7.297

Headquarters: Tulsa, Oklahoma

Prudential Financial Inc.

Industry: Financial services

Number of Employees: 49,000

Performance Index: 7.286

Headquarters: Newark, New Jersey

Amazon.com Inc.

Industry: Retail

Number of Employees: 231,000

Performance Index: 7.266

Headquarters: Seattle

Twitter Inc.

Industry: Social media

Number of Employees: 4,000

Performance Index: 7.255

Headquarters: San Francisco

LinkedIn Corp.

Industry: Social media

Number of Employees: 9,000

Performance Index: 7.246

Headquarters: Mountain View, California

Eastman Chemical Co.

Industry: Chemicals

Number of Employees: 15,000

Performance Index: 7.238

Headquarters: Kingsport, Tennessee

Unilever

Industry: Consumer products

Number of Employees: 172,000

Performance Index: 7.214

Headquarters: London

Adobe Systems Inc.

Industry: Software

Number of Employees: 14,000

Performance Index: 7.213

Headquarters: San Jose, California

EY

Industry: Consulting services

Number of Employees: 212,000

Performance Index: 7.212

Headquarters: London

Fidelity Investments

Industry: Financial services

Number of Employees: 42,000

Performance Index: 7.208

Headquarters: Boston

Hewlett Packard Enterprise Co.

Industry: Technology/consumer products

Number of Employees: 240,000

Performance Index: 7.175

Headquarters: Palo Alto, California

Microsoft Corp.

Industry: Software/consumer products

Number of Employees: 118,000

Performance Index: 7.154

Headquarters: Redmond, Washington

Kaiser Permanente

Industry: Insurance/health care

Number of Employees: 186,000

Performance Index: 7.149

Headquarters: Oakland, California

Kimberly Clark Corp.

Industry: Consumer products

Number of Employees: 43,000

Performance Index: 7.148

Headquarters: Irving, Texas

Roche Diagnostics

Industry: Medical technologies

Number of Employees: 4,000

Performance Index: 7.141

Headquarters: Basel, Switzerland

Blue Cross Blue Shield of Michigan

Industry: Insurance

Number of Employees: 8,000

Performance Index: 7.139

Headquarters: Detroit

T-Mobile US Inc.

Industry: Telecommunications

Number of Employees: 45,000

Performance Index: 7.134

Headquarters: Bellevue, Washington

Colgate-Palmolive Co.

Industry: Consumer products

Number of Employees: 38,000

Performance Index: 7.130

Headquarters: New York

Costco Wholesale Corp.

Industry: Retail

Number of Employees: 117,000

Performance Index: 7.128

Headquarters: Issaquah, Washington

Nordstrom Inc.

Industry: Retail

Number of Employees: 73,000

Performance Index: 7.124

Headquarters: Seattle

Deere & Co.

Industry: Consumer products

Number of Employees: 57,000

Performance Index: 7.103

Headquarters: Moline, Illinois

Baptist Health South Florida

Industry: Health care

Number of Employees: 15,000

Performance Index: 7.095

Headquarters: Jacksonville, Florida

Navy Federal Credit Union

Industry: Financial services

Number of Employees: 13,000

Performance Index: 7.084

Headquarters: Vienna, Virginia

Novo Nordisk

Industry: Health care

Number of Employees: 41,000

Performance Index: 7.060

Headquarters: Bagsværd, Denmark

State Farm Mutual Automobile Insurance Co.

Industry: Insurance

Number of Employees: 65,000

Performance Index: 7.059

Headquarters: Bloomington, Illinois

Merck & Co.

Industry: Pharmaceuticals

Number of Employees: 68,000

Performance Index: 7.058

Headquarters: Kenilworth, New Jersey

Texas Health Resources

Industry: Health care

Number of Employees: 18,000

Performance Index: 7.036

Headquarters: Arlington, Texas

Schlumberger

Industry: Energy

Number of Employees: 95,000

Performance Index: 6.998

Headquarters: Houston

Cerner Corp.

Industry: Health care technology

Number of Employees: 22,000

Performance Index: 6.983

Headquarters: Kansas City, Missouri

World Wide Technology Inc.

Industry: Technology

Number of Employees: 3,000

Performance Index: 6.980

Headquarters: Maryland Heights, Missouri

Exxon Mobil Corp.

Industry: Energy

Number of Employees: 74,000

Performance Index: 6.975

Headquarters: Irving, Texas

Mayo Clinic

Industry: Health care

Number of Employees: 64,000

Performance Index: 6.970

Headquarters: Rochester, Minnesota

Workday Inc.

Industry: Software

Number of Employees: 5,000

Performance Index: 6.969

Headquarters: Pleasanton, California

Nielsen Holdings Inc.

Industry: Research

Number of Employees: 43,000

Performance Index: 6.936

Headquarters: New York

Enterprise Holdings Inc.

Industry: Consumer services

Number of Employees: 93,000

Performance Index: 6.914

Headquarters: St. Louis

Hilton Worldwide Holdings Inc.

Industry: Lodging/hospitality

Number of Employees: 164,000

Performance Index: 6.906

Headquarters: McLean, Virginia

Hyland Software Inc.

Industry: Software

Number of Employees: 2,000

Performance Index: 6.905

Headquarters: Westlake, Ohio

SolarCity Corp.

Industry: Energy

Number of Employees: 15,000

Performance Index: 6.903

Headquarters: San Mateo, California

McDonald’s Corp.

Industry: Restaurant

Number of Employees: 420,000

Performance Index: 6.902

Headquarters: Oak Brook, Illinois

Stryker Corp.

Industry: Health care technologies

Number of Employees: 27,000

Performance Index: 6.896

Headquarters: Kalamazoo, Michigan

Cardinal Health Inc.

Industry: Health care

Number of Employees: 35,000

Performance Index: 6.882

Headquarters: Dublin, Ohio

Union Pacific Corp.

Industry: Transportation

Number of Employees: 47,000

Performance Index: 6.863

Headquarters: Omaha, Nebraska

JM Family Enterprises Inc.

Industry: Automotive

Number of Employees: 4,000

Performance Index: 6.854

Headquarters: Deerfield Beach, Florida

Dow Chemical Co.

Industry: Chemicals

Number of Employees: 50,000

Performance Index: 6.841

Headquarters: Midland, Michigan

BP

Industry: Energy

Number of Employees: 80,000

Performance Index: 6.840

Headquarters: London

*2014 numbers

WORKFORCE 100 METHODOLOGY

The Workforce 100 is the rank order and scores of the 100 companies that performed best in seven core areas: workplace culture, employee benefits, diversity and inclusion, employee development and talent management, human resources innovation, leadership development and talent acquisition. The working assumption behind the list is that high performance in these core categories provides a reasonable proxy for overall HR excellence.

To create the ranking, researchers at the Human Capital Media Advisory Group, the research arm of Workforce magazine, collected available public data from a representative list of established benchmarking and ranking programs in the identified categories and partnered with Glassdoor to include data on employee satisfaction in key areas. This allowed researchers to generate a score based equally on depth and breadth of outside recognition and internal recognition.

The reason for this change in methodology was to create a ranked list that made comprehensive HR participation and employee feedback on their respective employers the primary focus rather than excellence in one core area. Using this method, organizations that are recognized on multiple lists but do not perform perfectly will be ranked higher than organizations that are ranked in one area but perform better in a single discipline. In addition, organizations that are not as heavily represented in external recognition programs are still acknowledged for their HR efforts through the posted opinions of their employees.

To generate the score, researchers first looked at how many lists with HR relevance a particular company appeared on, which makes up half of the total score (maximum of 5 points). The other half of the score (also with a maximum of 5 points) was derived from an average of the company’s Glassdoor performance in areas pertaining to HR. These scores are then added together to create the final score.

Component Lists:

Top Companies Lists, Overall:

World’s Best Multinational Workplaces, 2015 (Great Place to Work Institute)

Best Small Workplaces, 2015 (Great Place to Work Institute)

Best Medium Workplaces, 2015 (Great Place to Work Institute)

100 Best Companies to Work For, 2015 (Fortune)

America’s Best Employers, 2015 (Forbes)

Best Places to Work, 2015 (Glassdoor)

Top Companies Lists, Benefits

Candidate Experience Awards, 2015 (Talent Board)

Best Companies for Healthy Lifestyles, 2015 (National Business Group on Health)

The Best 401(k) Plans, 2015 (Bloomberg)

10 Best Companies to Retire From, 2015 (Fortune)

Top Companies Lists, Diversity

Diversity Value Index, 2015 (Talent Management)

Best Companies for Vets, 2015 (Military Times)

Diversity Equality Index, 2014 (AAPD)

100 Best Companies, 2015 (Working Mother)

Best Workplaces for Diversity, 2015 (Great Place to Work Institute)

40 Best Companies for Diversity, 2015 (Black Enterprise)

Top 50 Companies for Diversity, 2015 (DiversityInc)

Top Companies Lists, Leadership

Best Companies for Leadership, 2014 (Hay Group*)

Top Companies for Leaders, 2014 (Aon Hewitt)

Best Companies for Leaders, 2015 (Chief Executive)

20 Best Companies for Leadership, 2016 (Bloomberg Businessweek)

Top Companies Lists, Talent Management

World’s Most Admired Companies, category Ability to Attract, Develop, and Retain Talent, 2015 (Fortune)

The World’s Most Innovative Corporate Human Resources Departments, 2015 (Human Resources MBA)

The Most Admired for HR, 2014 (HR Executive)

Glassdoor Data Used

Career Opportunities Rating

Compensation & Benefits Rating

Culture & Values Rating

Work/Life Balance Rating

Recommend to a Friend Rating

Note: Some of the component lists are compiled by active participation from the companies listed and therefore do not recognize companies that decline to participate.

*Now known as Korn Ferry Hay Group