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Jac Fitz-enz, Metrics Maverick
In 1978—in this publication—Jac Fitz-enz proposed a radical, anti-establishment idea. Human resources activities and their impact on the bottom line could—and should—be measured. The reaction was apathy, disagreement and disbelief. Now, after arguing the importance of measurement and accountability for three decades, Fitz-enz is acknowledged as the father of workforce management metrics, and the accolades bring a pleasant satisfaction.
- By Shari Caudron
- April 1, 2004
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