"The quality issue has to be addressed," says Nandan Nilekani, the CEO of Infosys, one of the larger companies in India. "The kind of increased scrutiny which we have got in the global media means that even a small quality issue can have much bigger resonance."
Arun Seth is Managing Director of BT Worldwide, a British company that has outsourced some of its back-office operations to India. Seth tells Dow Jones, "As a result of higher attrition and growing salaries, there are big concerns over the competitiveness of the Indian outsourcing industry."
For more information, see "A Call-Center Scam Prompts Greater Scrutiny."